Applications Administrator

Key Performance Areas: - Business Applications Administration 30% - System Workflow Management 20% - Data Management 20% - Incident and User Support 20% - Digital Transformation Initiatives Support 10% Competency Requirements for Position Knowledge: - Application Configuration and Management (Users, Groups, Access, Permissions) - SaaS Workflow orientated Platforms - CRM, ITSM, Helpdesk Systems (Fresh Service, Sales, Desk) - Data, Information and Analytics Platforms. (Excel, PowerBI etc.) - Knowledge documentation and management. Skills: - Broad System and User Administration. - Business Workflow Construction and Implementation. - Strong internal customer orientated outlook. - Organizational change capability. - Skills in managing cross functional departments, systems and incidents. - Organised, diligent with an eye for data detail. - Information management including presentation and communication skills. Behavioral: - Systemic (end to end) thinker - Excellent team participation and customer skills - Ability to influence business stakeholders - Analytical, problem- solving skills - Decisive - Results driven - Stress tolerance Minimum Qualification: - Degree in Computer Science, Information Technology, or a related field - Certifications in SaaS services (Service Now (or ITSM equivalent), Azure, Google Cloud) Minimum Experience: - More than 3 years in software application management and system administration Other Requirements: - Willing to work overtime if required - Must have own transport - Valid passport Job Grade: - C3 Key Stakeholder Relationships Internal - Cross functional stakeholders engaged in improving win rate and business efficiency. External - Suppliers and various system platform providers (SAP, QlikView, ConnectBase , Jurumani , Fresh Suite (desk, sales service), BigPanda, DevBoks). Customer engagement as needed. Key Performance Areas & Indicators System Administration - User and Group Administration across multiple systems - Deliver on the required task, Maintain platform capabilities and system integrity and security. - Working with departments and Internal IT to ensure operational system state is on order and securely maintained - Improved system performance Workflow Development and Maintenance - Create workflows in the SaaS systems based on business analysis outcomes involving multiple departments. - Improve business performance through workflow implementation and optimisation. - Ensure changes are implemented, tested and documented. - Ensure that quality and change control is continuously part of the process. Systems Incident and User Support - Manage system issues using the ITSM SaaS platform ticketing process - Ensure incidents are dealt with in a timely fashion with high quality resolutions - Support platform users and actively address complex issues collaboratively with the DT team. - Ensure that the user base and business can operate efficiently and effectively. Data Integrity Management - Analyze quantity and quality of data on a continuous basis and ensure the data needed for digital transformation initiates is processed and available. - Validate, Correct and Eliminate unnecessary data or duplication of data. - Data quality monitored and improved. - Evaluate and optimize work processes, systems and people which create and modify data. Collaboration and Process Improvement - Actively participate in team meetings and collaborate with other departments to understand and align on current issues, requirements, and objectives. - Quality and completeness of documentation, feedback from team members on collaboration efforts, and contribution to achieving team goals.

Location: Johannesburg, ZA

Posted Date: 1/10/2025