Field Engineer (Internet Service Provider industry)

- Must have senior certificate plus Tertiary education in information technology. - Certifications like Vendor Certification (CCNA) or Comptia Network beneficial. - Own car and valid drivers license. - Experience of Mikrotik Routerboards, LAN switches, Linux, Microsoft, Asterisk and MacOS. - 3 years experience in technical support. - Preferred ISP industry experience Responsibilities: - Work well in a team exercising strong interpersonal skills are priority. - Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc. - Provide expert support for Microsoft Office Suite and other Microsoft applications. Troubleshoot and resolve software-related issues promptly and efficiently. Assist end-users with software installations and updates. - Collaborate with infrastructure and network teams to support on-site hardware installations, upgrades, and maintenance. Assist in troubleshooting and resolving network and infrastructure-related issues. - Maintain an accurate inventory of IT equipment, including laptops, desktops, peripherals, and mobile devices. Track asset allocation, perform regular audits, and ensure equipment is properly configured. - Provide IT support for customers in the field. - Serve as an escalation point for remote IT teams, helping to troubleshoot complex issues that cannot be resolved remotely. Collaborate with remote IT teams to ensure timely issue resolution. - Offer immediate IT support to employees with walk-in requests, including hardware and software issues. Provide guidance and resolutions to IT-related inquiries from employees on-site.

Location: Cape Town City Centre, ZA

Posted Date: 1/10/2025