Client Services Representative

Client Liaison Liaise with client continuously and in a proactive manner regarding shipment events Attempt to seek extended business from existing clients and referrals Present the company as and when required i.e., company functions, client meetings, etc Send daily status reports to clients with current information on all their shipments 2. Forward / Indent Monitoring Relay information to origin offices / trade lane relating to pending orders to establish ready date Monitor daily closer to ready date as to ensure cargo collected on ready date All info needs to be cross communicated to this person to ensure delegated work has been executed Manage client administration on an international level i.e., dispatch routing orders Ensure documents are received in full as to enable the Client to process clearance and invoice out (require origin invoice, applicable bill, suppliers invoice, suppliers packing list, certificates where required) Hand over shipment information when all documents received from operations and continue monitoring Rates Responsible for all rates relating to existing clients, including changes relating to freight rates (origin, warehousing, and annual clearing rates) Rate proposal updates for existing clients Rate negotiations for existing clients on current shipments to ensure cargo is moved at best possible price with a marginable profit Communicating sell rates to origin office Communicate buy and sell rates to operations Managing of Key Accounts Regular service calls to existing clients. Need to see at least 1 client per week to check in on their business, current shipments & requirements as well as service levels Meeting minutes to be prepared and shared with the client and uploaded to CargoWise Analyse client trends, downtrading, lost business, estimate win ratio Estimates Quality check all estimates prior to sending to client Assist in creating estimates in cases of urgency Queries Query resolution and assist all departments as well as client to resolve any query pertaining to a client in your portfolio speedily Debtors queries to be resolved quickly to avoid delayed payments Quality Checks Quality check invoices and documents for clients Ensure clearing instructions or export instructions are completed in full to protect The Company Client Information Ensure client info is continuously updated in CargoWise Reporting Prepare quarterly KPI reviews; statistics and KPI performance Status reports to be sent out as per each clients frequency requirements (daily, weekly etc.) Requirements: Matric or equivalent of Senior certification High level of Computer literacy All modes Air, Ocean & Road Minimum of 5 years experience in Freight Forwarding & Clearing Minimum of 2 years Client interfacing experience

Location: Johannesburg, ZA

Posted Date: 1/10/2025