Operations Manager

Company Profile: Founded in 1985, Magic Travels is an independent, family-owned Destination Management Company (DMC) renowned for its exceptional services. Operating across the Middle East (Jordan, Oman, UAE, and Egypt), the Caucasus (Armenia and Georgia), and Europe (France and Portugal), Magic Travels recently expanded to include the Maldives as a key destination. With a commitment to innovation and excellence, Magic Travels continually enhances its in-house services to exceed customer expectations. The company also prides itself on exporting its expertise to emerging destinations, maintaining its reputation as a leading DMC in diverse markets. About the Role: Magic Travels France is seeking an experienced Operations Manager to oversee the seamless execution of our services, ensuring top-notch customer satisfaction and operational excellence. This role is vital in managing reservations, maintaining strong relationships with clients and suppliers, and developing innovative DMC products. Key Responsibilities 1. Reservation Management • Supervise and oversee the reservation process, collaborating with the sales team and reservation colleagues. • Ensure client bookings are processed with precision and accuracy. • Verify arrangements with suppliers ahead of service dates to guarantee quality and compliance. • Proactively address and resolve any service-related issues at destinations. • Assist colleagues in selecting top-tier service providers. • Supervise the Maxis platform, ensuring alignment with updated operational procedures. 2. Concierge Services • Oversee the concierge and quality control services. • Maintain seamless communication with suppliers throughout the clients’ journeys to handle last-minute needs. • Provide personalized assistance and support to enhance the overall client experience. 3. DMC Product Creation • Analyze, select, and negotiate competitive rates for services, including transport, guided tours, and experiences. • Collaborate with suppliers to develop innovative and high-quality offerings tailored to client needs. • Build and maintain strong relationships with service providers to ensure consistent quality and value. Required Skills and Qualifications: • Experience: Minimum of 8 years in an operations role within a DMC in France. • Strong organizational and multitasking abilities. • Excellent communication skills in both English and French . • Exceptional attention to detail and ability to manage multiple projects. • Proven problem-solving skills and proactive approach. • Familiarity with booking systems and travel-related software. • Knowledge of the luxury travel market and high-end service standards is a plus. • Proficiency in Microsoft Office Suite. This is a full-time position based in our Paris office. Occasional travel may be required to meet with suppliers and clients on location. How to Apply If you’re ready to elevate your career and be part of a dynamic team, click on "EASY APPLY" and we will gladly review your application. Join us in creating unforgettable experiences for our clients

Location: Paris, FR

Posted Date: 1/11/2025