Installation and Support Technician (POS)

Requirements: High School qualification or equivalent; A and N preferred. Previous experience in technical support, installation, or maintenance, preferably within the point -of-sale or retail technology industry. Proficiency in troubleshooting hardware and software issues, with a strong understanding of networking principles. Flexibility to travel to client sites as needed and work occasional evenings or weekends. Responsibilities, but not limited to: Conduct on-site installations of point-of-sale systems for clients, ensuring hardware and software are set up accurately and efficiently. Provide comprehensive training to clients on the use of our point-of-sale systems, ensuring they are equipped to maximize functionality and efficiency. Troubleshoot technical issues remotely or on-site, diagnosing problems and implementing timely solutions to minimize downtime. Collaborate closely with cross-functional teams, including sales, installations, setup and customer support, to address client needs and escalate issues as necessary. Maintain accurate records of installations, configurations, and support activities, ensuring documentation is up to date and accessible. Proactively identify opportunities for process improvements and product enhancements based on client feedback and industry trends. Kindly be advised that should you not receive a response within two weeks of applying, please consider your application unsuccessful.

Location: East London, ZA

Posted Date: 1/14/2025