Field Service Engineer - Nights

Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally. Our Customer Support team is looking for a new talent, starting at the earliest possible time as Customer Support Engineer. The Customer Support Engineer (or “Field Service Engineer”) performs basic/ routine customer support activities, such as installation, modification, repair and preventive maintenance of Azentas equipment and systems at customer sites. Install, modify, repair, conduct preventive diagnosis and perform maintenance on the software and hardware of the equipment and systems. Interface with customers to ensure contract Service Level Agreements Perform service and operational certification for equipment and systems. Submit reports, such as Service and Status Reports, on all support activities as defined and required. Productively react to changing priorities such as Tool or Line down and escalations. Assist with sample migration (initial transfer from old format to new format and load into customer Store) Fluent in English Proficient with use of a PC, Windows, and DOS based Operating Systems. Oracle experience highly beneficial. Readiness to be on-call occasionally or work on holidays or weekends. International flair in a matrix organized global group. Company Car or Car Allowance. Home Office Allowance. Generali Health Insurance. 25 days vacation. Please apply with your complete application documents (cover letter, detailed CV, references) in English. Azenta Life Sciences is a global life sciences leader headquartered in Burlington, MA, with offices and operation sites around the world. We are the market leader in automated biospecimen management solutions and genomic services in areas such as drug development, clinical and novel cell therapies for the world's leading pharmaceutical, biotech, academic and healthcare institutions. Our laboratory analysis, sample management and storage, informatics software and consumables services offer unparalleled capabilities and have the largest installed base managing over one billion samples worldwide. For more information:

Location: Paris, FR

Posted Date: 1/15/2025