IT Support Technician (1 Year FTC)

Requirements Diploma / NQF level 6 in ISO27001 - Information Security Management Systems Certification (ISMS) or relevant qualification 3 years of experience in IT User Support or relevant experience Experience in IT User Support, Microsoft Azure, Microsoft 365 or relevant experience Microsoft Desktop Support Administrator Certification MCSE - Cloud Platform and Infrastructure certification ITIL Practitioner certification Responsibilities Provide effective technical support and problem resolution for all relevant IT services to end users Responsible for end-to-end query resolution and continuous service improvements Responsible for performing onsite and offsite hardware, software, and cloud solutions/platform updates and repairs Responsible for troubleshooting and repairs of computer systems and IT frameworks located throughout the organization Adhere to the ITIL Service management process and update the IT Service Management application with the relevant progress Provide equipment set-up support for new joiners Repair and maintain system applications and ensure that the IT services are usable by the end users Adhere to asset management policies and procedures in the handling of IT assets Collaborate with IT teams for any troubleshooting and support on IT services Provide after-hours standby technical support on a rotational basis

Location: Johannesburg, ZA

Posted Date: 1/16/2025