Customer Support Manager - Remote

At Nextlane , we don’t just develop software solutions – we create the future of the automotive industry. Animation of monitoring committees, decision-making and action plans necessary for the development of the relationship and the maintenance of a high level of satisfaction Ensure the right level of information, training and advice to our customers. Coordinate in a transversal way the internal actors on the R&D, Support, Sales and Deployment side in order to align the teams on the main challenges of our customers and guarantee the execution of action plans. Presentation of the Product Roadmap, new features and management of evolution requests. Proactive management of customer satisfaction and commitment to SEO and promotion of Nextlane solutions Fluent in French and English Proven experience in Cloud/SaaS and On-Premise contexts, and customer management issues in complex and evolving technology environments Remote Work: Up to 3 days a week &Referral Bonus: €1500 for every talent you refer (after probation period). &Digital meal voucher: card (face value of 10 euros). ⚕️ Premium family health insurance with WTW. &Premium offices and Locations. &100% reimbursement of your public transport subscriptions (up to €150/month). &Additional vacation days (RTT). &Support for people with disabilities. International and multicultural environment:

Location: France, FR

Posted Date: 1/16/2025