Operations Director

Operations Director – £80k Package - Soft FM - Midlands – National role We are working with a best-in-class facilities management service provider to find them an Operations Director in the Midlands. This role is focused on catering, cleaning and security, experience in these areas is a must. The key drivers will be managing client and stakeholder relationships and nurturing a cohesive and service-led culture within your sizable team. About the role: The Operations Director will drive and review business performance and growth, motivating your team(s) to deliver their best to clients and customers every day. You will drive value, be innovative and strive for service excellence. Develop and deliver strong leadership to your team of Managers and support them in their development and performance through growth. Key Responsibilities: Exercise tight control of your P&L. Collaborate with our People Business Partner to develop and execute a strong people strategy across your contracts. Coaching and develop people to grow as individuals and within teams, raising levels of employee engagement as well as building a rich and talented succession plan. Grow and maintain strong, collaborative and enduring relationships with your senior client base. Ensure consistency and exceptional service is delivered across all service streams, placing service excellence at the heart of everything you do. All About You: A minimum of 5 years experience at a senior account management level within the FM industry, catering experience is a must. It is imperative you currently hold or have previously held an SIA licence. Ideally hold an IOSH / NEBOSH Qualification. Excellent understanding and appreciation of what is entailed in successfully delivering Soft FM support services. Expert knowledge of delivering Security, Cleaning and Catering Services. Experience of managing complex and multiple stakeholder relationship. Demonstrable financial acumen. Track record of growing sales and retaining business AMRT1_UKCT

Location: Nottingham, GB

Posted Date: 1/17/2025