2nd Line Support

2nd Line Support Engineer - 3 Month Contract - £250 Per Day (Inside IR35) South East London Overview: An excellent opportunity has arisen with an insurance company for Contract 2nd Line Support Engineer with a focus on providing 1st / 2nd Line support. The organisation is currently on premise but looking to move into Azure Cloud in the near future. Role and Responsibilities: The role is to provide 1st and 2nd line levels of technical support to the business, covering all areas of IT deployed within the company Provide excellent customer service and be the first point of call for IT support queries from internal staff, this could be via phone, email, Teams, and face-to-face Take ownership of tracking and remediating security vulnerabilities within a given timeframe Administer the internal ticketing system and act upon requests for change and system access Diagnose a wide range of issues, from the user desktop environment to server applications Be able to spot potential technical vulnerabilities and suggest resolution Proactively monitor systems and take preventative measures to reduce system downtime Essential Experience: Excellent experience with Microsoft technologies Active Directory and GPO administration Exchange administration Win10 desktop management using SCCM, WDS & WSUS Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations Experience in remediating vulnerabilities within a Microsoft environment 2 years of 1st line technical helpdesk environment 2nd line technical support experience Full driving license and Desirable: Experience of working within a change control environment or financial institution Experience in virtualisation platforms such as VMware vSphere and ESX Exposure to cloud based environments, e.g. Azure Exposure to Microsoft Server 2012 - 2016 Exposure to administration of telephony platforms Scripting ability with PowerShell Contract Details: £250 Per Day Location: South East London (Flexible working options) 3 Months Contract 2nd Line Support Engineer - 3 Month Contract - £250 Per Day (Inside IR35) South East London

Location: South East London, GB

Posted Date: 1/17/2025