Pre-Sales Solutions Engineer

Who are we & what we do Pole Star Group is a leading Enterprise Asset Management (EAM) solutions provider dedicated to enhancing safety, efficiency, and operational excellence across critical sectors such as Rail, Highways, and Healthcare. Our comprehensive suite of solutions, including Software Systems, Inspections, and Maintenance, empowers organisations to optimise asset performance and ensure the highest safety and reliability standards. Our Values: At Pole Star Group, we believe in a culture defined by our core values: People 1st : We believe that our employees are our greatest asset. We foster a supportive and inclusive environment where everyone can thrive and contribute their best. By investing in our people, we ensure exceptional service and value for our customers. Customer Obsession : Our customers are at the heart of everything we do. We strive to exceed their expectations through innovative solutions, exceptional service, and a relentless focus on their needs and satisfaction. Disruptive Innovation : We embrace change and encourage creativity. We are not afraid to challenge the status quo and pursue bold ideas that drive progress and set us apart from the competition. Integrity : We conduct our business with the highest levels of honesty and transparency. We are committed to ethical practices and building trust with our employees, customers, and partners. Excellence : We aim for excellence in all our endeavours. We set high standards, continuously improve, and celebrate our successes while learning from our challenges. Have Fun : We believe that balancing hard work and fun is key to success. We foster a dynamic and enjoyable work environment where teamwork, enthusiasm, and a sense of adventure are encouraged. The Role As a Pre-Sales Solutions Engineer at Pole Star Group, you will play a critical role in driving new revenue and ensuring customer satisfaction by providing technical and product expertise. You will work closely with our Business development consultants (BD) to support new sales prospects and existing clients, helping to close software deals. Your technical expertise will be essential in translating customer requirements into tailored solutions, ensuring our software platform addresses their business needs effectively. You will be actively involved in the full lifecycle approach, including pre-sales and post-implementation phases. This means not only providing technical support during the sales process but also ensuring the solution fits seamlessly with the client's operations once the deal is closed. During the onboarding stage, the Customer Success Manager will take the lead, but you will continue to collaborate closely with our configuration and engineering teams, writing detailed specifications and ensuring that customer needs are accurately captured and translated into actionable tasks for development. Key Responsibilities Work with the BDs and sales team to identify, nurture, and close sales opportunities, providing the technical insight needed to demonstrate the value of the Pole Star System Platform to prospective clients. Understand and articulate the value of Pole Star's solutions across various industries, providing technical product support to guide prospects through the sales process and customising sales material to align with customer needs. Support pre-sales activities by gathering customer requirements and creating specifications that will guide the configuration and engineering teams. Assist in the onboarding process and collaborate closely with clients to ensure that post-implementation goals are met, resolving technical issues where necessary. Work with clients, configuration, and engineering teams to ensure seamless alignment and that the solutions you help design are fully aligned with client expectations. Work closely with Customer Success and Software Support teams to ensure seamless alignment. Act as the technical point of contact during the sales process, supporting the sales team with technical queries and demonstrating how our software addresses client needs. Assist in designing custom software configurations and provide guidance on technical feasibility. Ensure alignment between client expectations, technical delivery, and project timelines. Maintain ongoing communication with clients post-implementation to manage any evolving technical needs or modifications. Provide post-sales technical support and helping to troubleshoot issues as they arise. Essentials we are looking for Strong business acumen with the ability to understand and articulate technical solutions across various industries. Proven experience in a technical or solutions engineering role, preferably within the software or EAM industry. Excellent communication and interpersonal skills, with the ability to engage effectively with technical and non-technical stakeholders. A technical background that allows you to engage in both pre-sales activities and ongoing customer support. Ability to work independently and collaboratively within a team environment. Strong experience in client-facing roles involving technical requirement gathering and documentation. Solid understanding of software development processes, preferably in asset management software. Proven ability to translate business requirements into actionable technical specifications. Stuff wed love, but isnt essential Strong understanding of EAM systems and processes. Familiarity with project management tools and processes Proficiency in relevant programming languages and tools is a plus. Ability to leverage data to drive insights and make recommendations for system improvements. Practical knowledge of APIs, middleware, or integration platforms commonly used in software implementations. Experience working in a remote environment. A level of travel will be required. Why Join us Be part of a dynamic team that values innovation, collaboration, and personal growth. Enjoy a supportive work environment with opportunities for professional development. Contribute to meaningful projects that enhance safety and efficiency in critical sectors. Participate in a culture that prioritises work-life balance and fun. Benefits 25 Days Holiday (plus Christmas shutdown) Benefits Package and Pension Hybrid Working (we are currently remote first moving to hybrid working - London Based) Flexible working hours Home Office Equipment (Desk, Chair, Laptop, Mobile devices (As required)) Please note: If you do not hear from us within 2 weeks, unfortunately, your application has not been successful this time. Thank you for your interest in joining our team, and we wish you the best in your job search. ADZN1_UKTJ

Location: South East London, GB

Posted Date: 1/17/2025