UX/Service Designer

We are looking for a UX Designer with Service Design skills to join our TEC Team (TeamSystem Experience Center). The resource will be inserted in a team composed of product designers, researchers, design system designers and organizational designers; he/she will have the opportunity to develop his/her path under the supervision and support of a Design Lead. What you will do: Design concepts, prototypes of various kinds and carry out acceptability and usability tests for your specific division; Work in a growing team, contributing your skills and experience to its growth; Translate data and information derived from research into evidence and insights to be applied to products, designing the end-to-end experience, considering the entire service with the different touch points; Translate business requirements into human-centered design choices; Define information architecture and Objective Oriented UX of digital products; Work closely with head of design, designers and researchers, collaborating and building a good relationship with stakeholders and product team members such as PO, Scrum master, developers and analysts, marketing people, customer support, etc.; Actively cooperate in the product vision as a UX/Service designer (gathering requirements, drafting flows, scenarios, wireframes), perform benchmarking, trend analysis, heuristic evaluations, etc.; Organize and facilitate workshops and other research activities, creating UX strategy presentations on the projects where you are allocated; Use Service Design techniques and methodologies to support the product team; Contribute to the dissemination of human-centered culture in the company. Who are we looking for? What sets you apart are your autonomy and proactivity; You have the ability to lead an iterative, collaborative, and results-oriented design process; You have a problem-solving attitude, you know how to identify inefficiencies and find solutions to resolve them and you are able to negotiate effectively with stakeholders; You have at least 2-3 years of experience in designing digital products (not only websites, but also web or native applications) in companies/agencies with consolidated design processes; You have the ability to make intentional design choices and clearly communicate the rationale for your choices; You have experience with collaboration tools like Miro and have a good knowledge of Figma; You’ve already built mockups and prototypes using a design system; You have worked in product teams with full ownership of design activities, facilitating sessions and workshops; You have the ability to receive and process feedback from stakeholders and your reference team; Flexibility is in your DNA: not only in the way you work but also when you travel. The following will be considered preferential qualifications: Obtaining a Bachelor’s Degree or equivalent qualification in Design and Communication or related fields. Familiarity with Agile methodology and sprint work. Excellent knowledge of English. Soft skills: ENTREPRENEURSHIP: We aim for excellence, the achievement of results and the growth of the company. From the diversity of opinions we design a shared strategy and we personally commit ourselves with a spirit of initiative to implement it, guiding those around us. We are ready to set ourselves increasingly challenging goals to never stop surprising ourselves. INNOVATION: We design, experiment and create new ideas and new ways of working, seeking creative solutions and learning from mistakes. We are curious and value everyone’s intuitions, always looking for the best idea. We anticipate change and are committed to making it real. GROWTH MINDSET: We are continuous learners, we continually seek new challenges, opportunities and learning opportunities, without being discouraged by obstacles or failures. This allows us to grow as people and as professionals, making the most of our potential and that of others. INCLUSION: In our teams we give space to the different talents that people represent, ensuring the right conditions for their development. Our common values and objectives were born from the plurality of approaches and visions. We believe that the best solutions can be born from the synthesis of different experiences, knowledge and sensitivities: for this reason, we live diversity as an opportunity for growth. J-18808-Ljbffr

Location: provincia-di-milano, IT

Posted Date: 1/18/2025