Contract Manager

There’s a permanent opportunity for you here as a Contract Manager working on one of our flagship retails contracts based on Oxford Street, London The Role Lead the operational service to the Oxford Street campus, via exemplary management. To ensure the planning and allocation of all technical resources to the contract. To maintain the Planned Maintenance Programme and deliver an excellent reactive service to the clients building. Grow the existing contract by leadership and innovation. Main Responsibilities : Planning and allocation of technical resources across S&Co including the control and issue of materials and equipment. Support the client’s vision of creating ‘the destination for the most extraordinary customer experience’ by ensuring that all contractual KPI's and SLA's are achieved whilst maintaining good working relationships with the client, the concessions and the end customers. Maintaining the Planned Preventative Maintenance (PPM) and Statutory Compliance Programme for the sites. Collating completed PPM worksheets and reviewing for any additional works identified and planning implementation of the repair using the in house team. Updating Asset Registers when equipment is replaced as part of Life Cycle or Small Works Programme within the store. Maintaining and managing Compliance system (CAP) to ensure compliance is being achieved and accurate reports are produced. Training and support of operatives and guidance in using correct methods and procedures including Health and Safety requirements and welfare of staff. Participate in the Health and Safety Policy of the company and report to the Account Manager regarding any dangers; hazards or other defects/issues that may be encountered. Ensure that the engineers adhere to the Company Dress Code all times and that all uniforms and Personal Protective Equipment are issued on staff commencement, maintained at all times, and collected at the end of staff employment. Undertake other tasks or requests to maintain and improve the service provision throughout the region. Maintaining ongoing service performance through service and performance reviews including the undertaking of performance reviews / appraisals. To develop a detailed knowledge of the building, work areas and work schedules and to allocate and organise staff duties to conform to the service specification. Carrying out regular reporting (at the request of the Facilities Manager) in relation to SLA compliance, problem areas etc, recording actions taken or to be taken and any escalations. Assisting in the recruitment of team members as and when required. Carry out regular site audits and provide regular onsite support. Ensure the appropriate response is given to the priority levels of service requests especially avoiding penalties imposed by failed KPIs. Minimise disruption to the clients business and maintain the required availability of the key functional areas throughout their store. Maintain good working practices to enhance asset value and promote a positive image of both the client and Dalkia. Undertake and report Service audits and H&S Check sheets, recording and reporting results. Develop and take duty of care for the Maintenance Teams on a daily basis. Assist Maintenance Teams in any daily issues in delivery of the maintenance service. Authorisation and reporting of annual leave and organisation of appropriate staff cover . Review and authorise timesheets. Responsible for finances and WIP. Hours of Work Monday to Friday, 8am-5pm Benefits Additional earnings available through overtime - if wanted 25 days annual leave plus Bank Holidays, plus option to purchase an additional 5 days leave every year Pension with matched contributions between 6-8% Life Assurance Private Medical Insurance Single Cover on completion of 12 month' service, with the opportunity to pay for additional cover for partner/dependants Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance Access to wellbeing programmes Company Sick Pay Employee recognition programmes which reward exceptional achievements Employee Referral bonus with generous bonuses for ‘referring a friend’ The opportunity to use one working day per year volunteering to help the local community Employee Assistance Programme - free, confidential 24/7 365 support on all lifestyle matters Smartphone/ Tablet, uniform, PPE Qualifications and Experience Required Substantial quantifiable and demonstrable experience in a similar role Demonstrable experience of budget management and control of small revenue works Recent successful experience of controlling site teams in hard services. Proactive management and experience of internal service delivery teams Proven track record in successful people management including performance management and familiarity with operational HR process and procedure Valid formal Health & Safety qualification e.g. IOSH / NEBOSH Detailed operational understanding of facilities maintenance and building services within a client focused environment Extensive experience in managing a multi-disciplined workforce Experience in the Mechanical and Electrical aspects of general building PPM schedules Experience with similar maintenance duties including fault diagnosis, rectification Building Management Systems experience Mechanical or Electrical Apprenticeship, 18th edition IEE, C&G 2391, BTEC & HNC or similar IT literate FM Management Information Systems, MS Word, Power point and Excel Wide breadth of knowledge on mechanical electrical systems and building fabric repairs Sound commercial and financial awareness Experience of Supervising and controlling similar contracts/site delivery teams Proven ability to produce detailed reports for the customer and Account Manager We’re committed to treating all our job applicants fairly and with respect. If you need adjustments, we're happy to discuss that with you. Please contact our talent acquisition team in confidence.

Location: London, GB

Posted Date: 1/18/2025