Customer Success Manager

The company I'm working with are a start-up that develops a multilingual OSINT platform for the detection and analysis of hybrid threats such as disinformation operations. In particular, their platform enables the characterization of information sources, the analysis of the spread of disinformation on a subject, the detection of networks of influence, the monitoring of the spread of narratives as well as the forensic analysis of images or the detection of deep fakes. They work with customers with an international presence, mainly in the defence and foreign affairs sectors. Their technology is the only solution mentioned and cited in the report on information manipulation published by the French Ministries of Foreign Affairs and Defence. They are independent company who are not linked to any media group or platform, ensuring unbiased service delivery. Missions: Project management: gathering requirements with customers, monitoring project progress, final validation and end-user training. Support business teams in preparing and/or participating in meetings. Contribute to the drafting of pedagogical and user support documents. Develop practical examples of use of the platform adapted to customer needs. Liaising between internal and external teams. Desired qualifications: Initial experience of OSINT or disinformation project management. Good interpersonal skills, a taste for teamwork and a sense of service. Knowledge of disinformation and influence operations. Excellent communication skills in English and French. You are adaptable, innovative and organized. Analytical, writing and synthetic presentation skills. Technical skills, experience in IT development would be a plus.

Location: Paris, FR

Posted Date: 1/19/2025