Export Sales & Logistics Co-ordinator

Export Sales & Logistics Coordinator Main Purpose of the Job: The purpose of this position is to manage export orders, general export administration and customer care. Requirements 2 3 years relevant experience Shipping/ Logistics/ Exports/ Trade experience would be advantageous Key Responsibilities: Manage Export Orders Prepare quote for clients based on requirements discussed and facilitate new product development, pricing etc. Process orders for local and international export customers Contact freight agents for rates (courier, airfreight, seafreight) Provide all documentation required by the freight forwarders (SAD500, Certificate of Origin, EUR1 Certificates, Air Waybills, Bill of Ladings, Sea Waybills etc.) Follow up with customers on quotes Compile shipping instruction sheet listing packing requirements Forward shipping instructions to Logistics department Issue collection instructions to freight forwarders Follow-up with Logistics regarding progress and timing of dispatch Provide feedback to customers, if there is a delay in production, or stock needs to be ordered from other branches Compile occasional reports as required by customers (e.g. ingredients declarations etc.) Issue month-end statements to customers Manage opening accounts for new customers Manage orders for export supplies i.e. special crating Update all tracking spreadsheets Customer Care Manage email and telephone customer queries Log all queried issues with relevant department Follow up with queries to confirm resolution Communicate with customers regarding late deliveries Manage Kenya shipments Create all documentation required for exporting (Invoices, packing lists, No Sugar declarations, etc.) Compile and apply for Health Certificates based on information provided by the TIC (Batch codes, Manufacture and expiration dates) Provide packing instructions to Montague Gardens If necessary, invoice out packaging at Free of Charge Compile shipping instruction sheet listing packing requirements and other details (i.e. quantities, contact details, labels etc.) Request freight quotation from the freight forwarder to have the costs approved Issue collection instructions to the freight forwarder Communicate dispatch details to customers Assist Kenya (and other branches) with order placements, spec sheets, quotes, stock queries, raw ingredient sourcing, sending raw materials to the branch

Location: South Africa, ZA

Posted Date: 1/21/2025