Product Manager/Clinical Application Specialist for Transfusion Cellular Technology

Reporting to: MedTech Business Unit Manager Main Purpose of the Position: This role is instrumental in driving product management, providing clinical application support, and ensuring the successful adoption of our products in the market. Through expert guidance and support, the Specialist contributes to improved outcomes, ultimately making a significant impact in the healthcare sector. The Product Manager/Clinical Application Specialist is required to have extensive knowledge in whole blood collection, platelet and plasma apheresis, and therapeutics. Key Responsibilities (KPAs): Product Management: Manage the lifecycle of products related to whole blood collection, platelet plasma apheresis, and therapeutics. Develop and implement product strategies and roadmaps. Conduct market research to identify trends, customer needs, and competitive landscape. Collaborate with cross-functional teams, including R&D, marketing, and sales, to ensure successful product development and launch. Clinical Application Support: Provide clinical expertise and support to healthcare professionals / distributor regarding the use and benefits of our products. Conduct training sessions, workshops, and demonstrations for customers and internal teams. Troubleshoot and resolve technical and clinical issues related to product usage. Develop educational materials and resources for end-users. Customer Engagement and Relationship Management: Build and maintain strong relationships with key customers and stakeholders. Gather and analyze customer feedback to improve product performance and customer satisfaction. Act as a liaison between customers and the company to ensure their needs and concerns are addressed. Customer Relationships: Build and maintain business relationships with current and prospective customers in the assigned territory or market segment. Schedule and conduct pre-arranged visits and training sessions for existing and potential customers. Market Development: Identify and target new market opportunities for product growth. Develop and execute marketing strategies to increase product awareness and adoption. Monitor market trends and adjust strategies as needed to maintain a competitive edge. Product Knowledge and Training: Stay informed about product applications, market conditions, competitive activities, advertising, and promotional trends by reading relevant literature and consulting with marketing and technical service departments. Prepare and present training materials as needed. Compliance: Representatives are required to work full days from 08:00 to 16:30. Attend allocated and required workshops and conferences. Participate in weekly office meetings as needed. Perform duties outside of regular working hours when necessary. Communication: Strong verbal and interpersonal communication skills are essential. Ensure communication is clear, unambiguous, and tailored to the target audience, using methods appropriate to the work context. Develop and maintain business relationships with current customers. Expedite the resolution of customer problems and complaints. Finance: Drives product management and clinical application support, ultimately contributing to improved market penetration and revenue growth. Manage the allocated expense budget. Admin: Maintain detailed records of all contacts and their details in Salesforce. Compile monthly reports as needed. Prepare weekly and monthly call plans in Salesforce. Complete daily call reports in Salesforce. Qualification: Degree / Diploma or a qualification in Transfusion Cellular Technology, Medical Technology or Nursing. Skills & Experience: Minimum of 3 years of experience in product management or clinical application in the whole blood collection, platelet plasma apheresis, and therapeutics sector. Strong understanding of the blood collection and apheresis market, including industry trends, technologies, and regulations. Excellent communication and presentation skills with the ability to convey complex information to diverse audiences. Proven ability to manage multiple projects and priorities in a fast-paced environment. Strong problem-solving skills and attention to detail. Ability to work independently as well as collaboratively within a team. Strong verbal communication skills & good interpersonal skills Code 08 drivers license Excel and PowerPoint proficiency Competencies: 1. Business Competency: The ability to recognize opportunities for new services and products and to act accordingly, taking measured risks into account. Customer orientation Ability to meet deadlines & attention to detail Goal & result orientation Problem solving Continuous improvement Assertiveness 2. Technical Expertise: In-depth knowledge of whole blood collection, platelet plasma apheresis, and therapeutics. Understanding of medical devices, their applications, and regulatory requirements. 3. Product Management: Ability to manage product life cycles, from development to market launch. Skills in market research, competitive analysis, and strategic planning. 4. Clinical Knowledge: Clinical understanding of blood collection and apheresis procedures. Ability to provide technical and clinical support to healthcare professionals. 5. Strategic Competency: Transforms the company vision and strategy into specific business plans, concepts and priorities based on broad strategic knowledge and business understanding of our core competencies. Strategic Orientation Cross Departmental thinking approach Sense of Market and future trends Management of Complexity 6. Customer Relationship Management: Strong interpersonal skills to build and maintain relationships with key stakeholders. Ability to gather and analyze customer feedback to improve product offerings. 5. Communication and Presentation: Excellent verbal and written communication skills. Ability to convey complex information to diverse audiences clearly and effectively. 7. Leadership Competency: Management by Objective Coaching Delegating / Delegation Planning & Organizing Communication and negotiation Teamwork Empowers People 8. Professional Competency: Expert Know-how Passion for success Innovative Adaptability/Flexibility Change fit 9. Social and Intercultural Competency: Authentic (Integrity) Trustworthy, reliable & respected Quality & Safety Values Conflict Management Diversity Networking (Cooperation)

Location: Johannesburg, ZA

Posted Date: 1/23/2025