Customer Quality Engineer

♻️ Ready to take on the challenges of environmentally friendly mobility? ♻️ Join AESC and become a key player in high-performance lithium-ion battery development As part of its expansion in France and across Europe, AESC is seeking a Resident Customer Quality Engineer to ensure top-tier support for premium automotive OEMs. Your mission? Build strong, trusted relationships with our clients, exceeding their expectations while safeguarding AESC’s interests. Based in France, you’ll play a strategic role in quality assurance, ensuring that our standards—and those of our partners—are fully met. If you’re driven by excellence and excited by the challenges of a transforming industry, join us in building a more sustainable future Mission & Main Objectives : Quality champion for all customers related matters at key project phases and in series production. Key communicator to ensure customer requirements are met. Represent and protect AESC’s interests while acknowledging the voice of the customer. Key Responsibilities but not limited to: Projects : Manage customer expectations at multiple locations primarily in France. Lead and/or contribute to business risk assessments considering customer specific requirements, including warranty terms and consequences, and project requirements. Monitor products from a quality perspective through the entire life cycle. Participate in evaluations of customer quality agreements. Evaluate and provide input to resource plans involving training, warehouse planning, equipment/tools, and spare part solutions. Coordinate responses to customer- initiated design change requests along with Marketing and Sales. Lead continuous efforts to reduce occurrence of the top warranty field issues within a customer program. Develop and provide training related to customer specific requirements and customer quality. AESC Plant Activity : Support process audits in manufacturing facilities based on customer requirements in advance of customer audits. Customer Site / Field : Lead after market management and claims processing, including warranty and zero km data analysis. Manage company communication through customer complaint portals and become the main contact window for customer quality communication and complaint management. Customer scorecard collection, internal follow up, and escalation within the company. Participate in customer on-site service (problem identification, diagnosis, sorting, 3rd party arrangement, service reporting, recycling arrangements etc.). Lead field failure analysis (failure part collection, transport, analysis plan, diagnosis, problem solving, report, technical factors identification, customer negotiation, agreement claim payment, etc.). Customer satisfaction survey implementation, feedback collection, analysis, reporting, countermeasure follow up and updating. Skills, Experience and Requirements: Confident and pragmatic with the ability to communicate and influence at all management levels. Automotive OEM customers experience a must ideally time served in a vehicle manufacturers facility. Strong written and verbal communication skills, fluent in French and English, ideally multilingual. Ability to adapt to any changes in plans or circumstances. Ideally licensed IATF16949, VDA6.3 auditor Practical experience of automotive core tools (PPAP, APQP, MSA, FMEA, SPC) Proven troubleshooter with strong technical skills applied in industries such as Lithium-ion battery electrode/materials manufacture, pharmaceutical or semi-conductor. Full driving license and ability to travel at short notice (including extended periods overseas).

Location: France, FR

Posted Date: 1/23/2025