Store Manager -Savile Row Tailor

As the Store Manager for Edward Sexton’s Savile Row store, you will be responsible for overseeing daily operations, driving sales, and delivering exceptional service to our ready-to-wear and made-to-measure clients. While the primary focus will be on ready-to-wear and made-to-measure offerings, you will also play a pivotal role in supporting the bespoke tailoring team by fostering relationships and enhancing client experiences. This position requires a dynamic individual with strong leadership skills, a keen eye for detail, and a passion for luxury retail and tailoring. Key Responsibilities 1. Store Operations • Manage the daily operations of the Savile Row shop to ensure a seamless and professional experience for all customers. • Maintain high standards of store presentation, ensuring it reflects the Edward Sexton brand ethos. • Monitor inventory levels for ready-to-wear items and liaise with suppliers and internal teams to ensure stock availability. • Implement and oversee security and loss prevention protocols to safeguard the shop’s assets. 2. Online Shop Management • Oversee the online store, ensuring that product listings, stock levels, and pricing are accurate and up to date. • Manage the dispatch of online orders, ensuring timely and secure delivery to clients. • Provide exceptional customer service for online inquiries, including handling returns, exchanges, and complaints. • Collaborate with the marketing team to enhance the online shopping experience and drive online sales. 3. Client Experience • Provide an outstanding customer experience, ensuring clients feel welcomed, valued, and supported. • Guide clients through the ready-to-wear and made-to-measure purchasing process, offering expert advice on styles, fits, and fabrics. • Act as an ambassador for the bespoke team, ensuring clients are informed about Edward Sexton’s tailoring heritage and bespoke services. • Address client inquiries, complaints, or issues promptly and professionally. 4. Sales and Business Development • Drive sales by identifying client needs, upselling, and introducing additional products or services. • Achieve and exceed sales targets for ready-to-wear, made-to-measure, and online offerings. • Build and maintain relationships with clients, encouraging repeat business and referrals. • Identify opportunities to expand the customer base and develop strategies to attract new clients. 5. Team Leadership • Tain, and manage shop staff, ensuring they embody Edward Sexton’s values and standards. • Conduct regular team meetings to communicate goals, share updates, and foster a collaborative work environment. • Provide ongoing mentoring [HS1] [DS2] and development for staff to improve performance and client service skills. • Manage sales team working hours, days off and holidays. 6. Collaboration and Support • Work closely with the bespoke tailoring team to coordinate fittings, consultations, and deliveries. • Collaborate with the marketing team to plan and execute in-store and online events and campaigns. [HS3] [DS4] • Provide feedback to senior management regarding customer preferences, sales trends, and market opportunities. 7. Reporting and Administration • Maintain accurate records of sales, inventory, and client interactions across in-store and online platforms. • Prepare and submit regular reports on sales performance, inventory levels, and shop operations. • Monitor expenses and manage shop budgets effectively. Key Skills and Qualifications • Experience: Minimum 3 [HS5] [DS6] of luxury retail or tailoring shop management experience, including at least 2 years of made-to-measure experience. • Leadership: Proven ability to lead, inspire, and manage a team in a high-end retail environment. • Client Relations: Exceptional interpersonal skills with a passion for delivering unparalleled customer service. • Sales Acumen: Strong ability to drive sales, meet targets, and identify growth opportunities across physical and digital platforms. • Tailoring Knowledge: Understanding of tailoring, fabrics, and garment construction, with an appreciation for Edward Sexton’s aesthetic. • Organisation [HS7] : Highly organized with excellent attention to detail and the ability to multitask. • Technical Skills: Proficient in using retail management software, inventory systems, and online store platforms. Benefits • Competitive salary and target-based bonus. • Generous staff discounts on Edward Sexton ready-to-wear. • Opportunity to work with a globally renowned tailoring house. • Access to training and development to enhance your professional skills.

Location: London, GB

Posted Date: 2/2/2025