Operations Manager

The Welcombe Hotel, a Grade 2 listed Neo Jacobean mansion and Calendar house, is dripping in Shakespearean history and grandeur. Set in acres of stunning grounds and landscaped gardens, this gem is also home to a Spa and Leisure facility and an 18 hole, par 70 golf course it really has it all Nestled in heart of the UK and pending a 9 million pound refurbishment to restore this beautiful property to its original luxury grandeur, this is the most exciting time to be joining our team Responsibilities: - Oversee the daily operations of the hotel, ensuring smooth and efficient functioning - Manage and supervise hotel staff - Develop and implement strategies to maximize occupancy rates and revenue - Monitor guest satisfaction and address any concerns or complaints in a timely manner - Maintain hi gh standards of cleanliness, safety, and customer service throughout the hotel - Coordinate with other departments to ensure seamless guest experiences - Manage budgets and financial performance of the hotel - Conduct regular inspections to ensure compliance with health, safety, and quality standards - Stay updated on industry trends and best practices to continuously improve hotel operations We offer competitive packages and opportunities for career growth within our portfolio. If you are a motivated individual with a passion for hospitality, we would love to hear from you What do we need from you? Experience and a successful track record of managing at HOD level within a hotel or hospitality venue, experience within a major global brand is preferred. Strong leadership skills: Our operations Managers are strong leaders with the ability to motivate and manage our hotel team with extensive experience in creating and implementing strategies that drive success. You'll have extensive experience of working within structured team environment and able to demonstrate effective influencing skills. You'll be highly commercially driven, thinking like a customer but always acting like an owner. Highly motivated and enthusiastic and good team player. Experience managing a busy team to improve their performance through coaching and feedback, and create performance and development goals for colleagues, recognising good performance. Proven experience as a Hotel Operations Manager or in a similar role Strong leadership and management skills Excellent communication and interpersonal abilities Knowledge of hotel management software systems Ability to work under pressure and handle multiple tasks simultaneously Attention to detail and problem-solving skills AMRT1_UKCT

Location: Old Town, GB

Posted Date: 2/6/2025