Spa Guest Services Executive

AboutJumeirah&theHotel: Formorethantwodecades,JumeirahGroup,amemberofDubaiHolding,hasbeenmakingadistinctmarkontheglobalhospitalitymarketwithitsunwaveringStayDifferentbrandpromise.Itsaward-winningdestinations,includingtheiconicBurjAlArabJumeirah,positionservicebeyondexpectations,signaturediningexperiencesandartfulsurroundingsattheheartofeveryguestexperience. Today,Jumeirahoperatesaworldclassportfolioof26propertiesacrosstheMiddleEast,EuropeandAsia,andemploysover9,000colleagues,representingover120nationalities.AsJumeirahcontinuestoexpanditsglobalportfolioandscaleupitsoperationstothenextlevelofgrowth,weremainfullycommittedtodevelopingandempoweringourcolleaguestoexcelinworld-classenvironments.Jumeirahiscommittedtoembeddingequality,diversityandinclusioninallitspractices,embracingaculturethatcelebratesdiversity. SituatedintheheartofKnightsbridge,oneofLondonsmostexclusiveneighbourhoods,JumeirahCarltonToweristhequintessentialaddressinSW1whereheritagemeetscontemporaryluxury. Featuring186beautifullyappointedguestrooms,87ofwhichhavethefantasticbenefitofabalcony,ararityforthecapital,enablinggueststotakefulladvantageofthestunningviewsacrossLondon.Thepropertyalsoboaststhecityslargestnaturallylitswimmingpool,situatedattheimpressiverooftophealthclubandspa,ThePeak,accesstotheprivateCadoganGardensanddestinationrestaurantLaMaisonAni. AbouttheJob: AnopportunityhasarisenforaSpaGuestRelationsExecutivetojoinusJumeirahCarltonTower.Themaindutiesandresponsibilitiesofthisrole Greetgueststovariouslocationinthespa,ensurethecleanlinessoftreatmentroom,handleguestenquiries,recommendandarrangeamenitiesfortheguests,andrunerrandsasnecessary. Anticipatecustomerneedsandexpectationscorrectly,includingthosewithspecialneeds,andprovideappropriateproducts,services,orinformation. Recognizecustomerdissatisfactionpromptlyandtakeactiontoresolvethesituationaccordingtoindividuallevelofresponsibilityandcomplaintprocedures.Informthemanagersasnecessary. MaintainoperationandcleanlinessoftheReceptionDesk.Ensureeachareaiscorrectlystockedontheirrespectivefloorandoperationalaccordingtosetservicestandards. Maintainanorganizedandprofessionalatmosphere.Prepareandsettablesand/ortraysaccordingtopropertystandardSOPsandguestsrequirements. Serveandclearfood&drinksefficiently&punctuallyinlinewithourservicestandards. MaintainanelevatedlevelofpersonalappearanceandhygienethroughoutinlinewithJumeirahgroomingstandards,reportfordutyontimewearingcorrectuniform,providecourteousandprofessionalservicetoJumeirahguestandinternalcustomers. ComplywithallrelevantHealth,SafetyandEnvironmentmanagementproceduresandcontrolswithinadefinedareaofactivitysothatJumeirahGroupprovidesworldclassandluxurioushospitalityservicestoitsguests. AdheretoallHACCPstandardsinlinewithlocalregulatoryrequirements. Adheretoallhotelandcompanystandards,Businessconductandethics,policiesandproceduresincludingHealth&Safetypolicies,ButlersGroomingstandards,punctuality/attendanceproceduresandQualitystandards. AboutYou Problemsolving Leadershipandteammanagementskills Creative ProjectManagementSkills Detailorientated Experience Minimumof2yearsofworkexperienceasaSpaTherapistpreferablywithaninternationalluxuryhospitalitycompany AbouttheBenefits: BesidesgenerousF&Bbenefitsandreducedhotelratesacrossourhotelsglobally,thisrolehasexcellentemployeebenefitsmakingtheroleattractivetohighperformersandanyapplicantwholiketoassociateher/himselfwithoneofthemostluxuriousbrandsinthehospitalityindustry.Thisincludes Competitivesalaryexcellentservicecharge ExtraholidayforsignificantBirthdays(21.30.40.etc.) Lifeinsurance Jumeirahperkswebsiteaccessdiscount F&BandSpatreatmentdiscount Oneandahalftimespayforworkduringbankholidays DrycleaningofuniformorBusinessattire Mealsonduty Employeeassistanceprograms WellnessbenefitsChiropodist,Flujabs,andmore Taxiserviceafterhours Socialevents&recognitionsprograms Ongoingtraining&development Wedding/Babygift Cyclescheme Internaltransferscheme EyetestanddiscountforVDUusers Dentalcashbackplan Externaltransferscheme 3MonthsService: CompanySickPay TravelCardSeasonTicketLoan LiveYourGuestLifeStay 6MonthsService: JumeirahDiscountsStaysinotherHotels CycleScheme InternalTransferScheme EyeTest&DiscountforVDUUsers DentalCashBackPlan 1YearsService: ExternalTransferScheme 2YearsService: GroupPensionPlanwithenhancedcontributions IncomeProtectionScheme AMRT1_UKCT

Location: South West London, GB

Posted Date: 2/6/2025