Genesys Architect

Genesys Architect. Open 10 yrs. Chennai, Kochi, Trivandrum. 0-30 days. Healthcare, Architecture, Software Architecture, Genesys. Genesys Architect : Job Description : - Genesys Cloud Technical Architect UST HealthProof is seeking a highly skilled and experienced Genesys Cloud CX Technical Architect to join our growing team. - In this role, you will play a pivotal role in designing, implementing, and managing our Genesys Cloud CX environment, ensuring it meets the evolving needs of our organization. You bring : Required : - 10 years of experience in contact center technology design and implementation. - 5 years of experience with the application development lifecycle (Waterfall, Agile Scrum). - 5 years of hands-on experience implementing Genesys Cloud CX, with a strong understanding of its products, features, and architecture. - Proven ability to design and develop Genesys Cloud architectures, applying best practices and translating them into use-case specific solutions. - Leadership experience to manage and mentor a development team, acting as a technical subject matter expert for contact center cloud solutions. - Ability to conduct Proof-of-Concept (POC) demonstrations showcasing the design of CCaaS business processes (e.g , call flows based on business requirements). - Experience collaborating with stakeholders to translate business needs into user stories, including elicitation, analysis, and documentation. - Expertise in contact center technologies, including IVR, CRM, WFO, etc., with the ability to research and identify optimal solutions. - Proficiency in documenting business and system requirements, user stories, and design specifications. - Design and oversee the overall Genesys Cloud architecture. - Manage integrations with other business systems. - Establish best practices and standards for Genesys Cloud deployments. - Excellent communication and presentation skills. Preferred : - Experience with Avtex OneView and Salesforce Genesys Cloud adapter. - Ability to foster and maintain strong client relationships. - Business development and leadership skills. - Experience working in a healthcare environment and understanding of HIPAA compliance. In this role, you will : - Design, develop, and implement scalable and secure Genesys Cloud CX solutions that meet the specific needs of our organization. - Collaborate with stakeholders across various departments to understand business requirements and translate them into technical specifications. - Lead the development team in building and deploying Genesys Cloud CX configurations, workflows, and automations. - Conduct Proof-of-Concept (POC) demonstrations to showcase the capabilities of Genesys Cloud CX solutions. - Manage integrations between Genesys Cloud CX and other enterprise systems. - Document technical designs, configurations, and processes to ensure maintainability and knowledge transfer. - Establish and maintain best practices for Genesys Cloud deployments within the organization. - Stay up-to-date on the latest Genesys Cloud CX features and functionalities. - Provide technical leadership and mentorship to the development team. - You are a highly motivated and results-oriented individual with a passion for technology and a strong understanding of contact center operations. - You thrive in a fast-paced environment and possess excellent communication and collaboration skills. Key Skills and Qualifications : Genesys Cloud Expertise : - Proven experience with Genesys Cloud architecture, components, and APIs. Technical Proficiency : - Strong understanding of contact center technologies (e.g , IVR, ACD, CTI, WFM, Routing). Integration Skills : - Experience integrating Genesys Cloud with other systems (e.g , Salesforce CRM, Mindful Feedback, Avtex Oneview, Telephony). Problem-Solving : - Ability to troubleshoot complex technical issues and provide innovative solutions. Leadership & Communication : - Excellent communication skills, both written and verbal, to interact with technical and non-technical stakeholders. (ref:hirist.tech)

Location: in, IN

Posted Date: 2/22/2025