LambdaTest - Application Support Engineer

Responsibilities : - Provide advanced technical support to customers via phone, email, and chat. - Troubleshoot and resolve complex technical issues related to our products and services. - Escalate critical issues to engineering and development teams as needed. - Document and track all support interactions in our ticketing system. - Proactively identify and address potential issues before they impact customers. - Develop and maintain technical documentation and knowledge base articles. - Participate in on-call rotation to provide 24/7 support coverage. - Collaborate with other teams to improve our support processes and customer : - 3-6 years of experience in a technical support role. - Strong understanding of networking concepts, including TCP/IP, DNS, and routing. - Experience with Linux/Unix operating systems. - Experience with scripting languages such as Python or Bash. - Experience with cloud platforms such as AWS, Azure, or GCP. - Excellent written and verbal communication skills. - Strong problem-solving and analytical skills. - Ability to work independently and as part of a team. (ref:hirist.tech)

Location: delhi, IN

Posted Date: 2/22/2025