Adobe Experience Platform Support Specialist

Job Description : We are seeking a skilled it to join our team. The ideal candidate will have strong expertise in Adobe Experience Cloud solutions, particularly Adobe Experience Platform (AEP), Real-time Customer Data Platform (RTCDP), and Adobe Analytics. This role involves troubleshooting, managing access controls, debugging SDKs, and supporting the implementation of new capabilities within AEP. Key Responsibilities : - Adobe Analytics Setup & Configuration : Implement and configure Adobe Analytics, ensuring seamless data collection and reporting. - Web/App SDK Debugging : Troubleshoot and debug Adobe Web and Mobile SDKs using tools like Chrome DevTools, Charles Proxy, or Postman. - Access & Role Management : Administer user roles and permissions within the Adobe Experience Cloud ecosystem, ensuring security and compliance. - Real-time CDP Support : Assist in managing customer data ingestion, identity resolution, segmentation, and activation in Adobe Real-time CDP. - Proof of Concept (POC) & Feature Exploration : Conduct POCs to explore new capabilities in AEP, identifying innovative solutions for customer experience enhancements. - Collaboration & Troubleshooting : Work closely with internal teams, including marketing, analytics, and development teams, to resolve technical issues and improve platform performance. Required Skills & Qualifications : - 3 years of experience working with Adobe Experience Platform (AEP) and Adobe Analytics. - Hands-on experience with Real-time CDP, audience segmentation, and data governance. - Strong knowledge of Adobe Web SDK and Mobile SDK debugging. - Experience with Adobe Launch (Tag Manager) for tracking and data collection setup. - Proficiency in debugging tools such as Chrome DevTools, Charles Proxy, and Postman. - Understanding of APIs, data connectors, and integrations with AEP. - Ability to analyze and interpret Adobe Analytics reports and customer journey data. - Strong problem-solving skills and ability to work in a fast-paced environment. Preferred Qualifications : - Experience working in customer data management and digital marketing. - Familiarity with JavaScript, JSON, and tag management principles. - Certification in Adobe Experience Cloud solutions is a plus. Why Join Us : - Opportunity to work with cutting-edge Adobe Experience Cloud technologies. - Collaborative and dynamic work environment. - Professional growth and learning opportunities. (ref:hirist.tech)

Location: bangalore, IN

Posted Date: 2/22/2025