BMC Helix Developer

Job Description : Are you a BMC Helix ITSM guru with a passion for streamlining IT operations and transforming the way organizations work? Do you have a knack for troubleshooting and fine-tuning ITSM modules to achieve peak performance? We're looking for a seasoned expert like you to join our team and take our ITSM capabilities to the next level. Responsibilities : - Support and implement ITSM modules on BMC Helix, including Incident Management, Change Management, Problem Management, Work Order Management, Service Request Management, CMDB, and Knowledge Management - Perform fine-tuning and troubleshooting to ensure optimal performance, following best practices - Create and manage DWP catalogs, SmartIT, TSP, and Smart Reporting - Implement and support Helix Dashboards and Helix Import Tools - Collaborate on ITSM tool implementations, configurations, and integrations with 3rd party applications - Analyze, migrate, and import/export data on the platform - Apply ITIL process expertise to drive continuous improvement - Utilize Server and Cloud knowledge to optimize ITSM 3 years of hands-on experience with BMC Helix ITSM (Version 21.02 ) - Proven experience in supporting and implementing ITSM modules on Helix - Excellent troubleshooting and fine-tuning skills - Strong understanding of ITSM tools, configurations, and integrations - Experience with data analysis, migration, and importing/exporting data - ITIL process knowledge and certification (an asset) - Server and Cloud understanding (ref:hirist.tech)

Location: delhi, IN

Posted Date: 2/23/2025