Information Technology Support Engineer

Job Description: Following attributes are required: Excellent people skills and a sense of ownership for all issues you work. Conscientious with a strong work ethic. Good written and oral communication skills. Ability to work in autonomy on assigned tasks. A passion for customer support, no issue is resolved till the customer says it’s resolved. Ability to take ownership of customer issues, and if it is something that cannot resolve, facilitate the transfer to the correct higher level of support following up till the issue is resolved to the customer's satisfaction. Responsibilities: Provide Hardware and Operating Systems support for OS, Base Application configuration and issue resolution for remote customers: Windows 10/11 Office 365 (Outlook, Word & Excel, Skype, Teams etc.), Field Service personnel using Field Programming Units (FPU) laptop computers FPU Level 2 will remain with Solar. FSO L1 duty will only be to install the base image and then reach out to Solar L2 team to do the required configuration. Perform hardware/software support and issue resolution for customers. Troubleshoot and resolve VPN connectivity issues for customers. Perform remediation on patching issues to ensure compliance with security standards. Required qualifications: At least 4-5 years experience working in a customer support environment using a ticketing system. Working knowledge of OS platforms Experience troubleshooting and resolving IP communication issues for customers. At least 4-5 years’ experience troubleshooting software issues and performing repairs down to the registry level. Highly proficient in both spoken and written English and French language

Location: Grenoble, FR

Posted Date: 2/23/2025