Site Manager- Retail

The above position is vacant at the Mall of Africa Shopping Centre, reporting to the Regional Contract Manager. The overall purpose of this position is to manage 3 Retail outlets for a client that has Stores in the Mall. Main focus will be shrinkage control, ensuring that all site specific security requirements are adhered to and that the Clients needs are efficiently and professionally met at all times. Key areas of responsibility will include: Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered Ensuring the posting of Security Officers on site is done timeously. Training of Officers on site with the main focus on shrinkage prevention. Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client. Identifying risks for possible stock losses and drafting action plans to prevent stock losses. Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services General management and supervision of security staff Ensuring that all HR related queries are dealt with promptly Investigating incidents and reporting on such. Qualifications, experience and other competencies required: Matric certificate and should be Psira Grade A or B registered and accredited At least 5 years retail experience preferably having worked in a Retail Store. Experience as a Site Manager having managed a security compliment. Knowledge and experience in investigation techniques Knowledge of stock losses and shrinkage action plans. Staff management experience is required Computer literacy No criminal record. Sound planning, administration, interpersonal communication and client liaison skills are required. Strong planning, leadership and organisational skills as well as good interpersonal and communication skills are essential. Own reliable transport and valid Drivers Licence is required. Work day shift (Monday- Friday) and every alternate weekend. Must live in close proximity of the Midrand area. We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees the choice made is purely on merit, historically disadvantaged candidates and black female candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful

Location: Johannesburg, ZA

Posted Date: 3/9/2025