Customer Service Administrator

Job Title: Customer Service Administrator Location: Widnes The Role: So, what will you be doing as a Customer Service Administrator? Receiving jobs from customers via email/phone Ensuring engineers provide timely updates on attendance and relaying this information to customers or helpdesks. Inputting and recording job sheets, costing jobs, and closing them off. Managing invoicing every two weeks, including compiling job sheets and invoices, passing details to the relevant person, and filing paperwork. Acting as the Key Account Controller and primary liaison for two significant client accounts. Handling customer and supplier queries related to sales/purchase invoices and job statuses. Ensuring customers provide necessary purchase order approvals before commencing work. Following up with customers via email/phone for purchase order confirmations. Maintaining the recommendations folder, updating job statuses, and ensuring timely invoicing. Monitoring and maintaining stock level controls for maintenance contracts at various sites. What are we looking for in our next Customer Service Administrator? Experience in meeting contractual targets, PM schedules, and KPIs. Familiarity with service provision in environments with strict permit-to-work systems. Proven ability to drive improvements through engineering service contracts and supply chains. Strong written and verbal communication skills, including report writing and presentations. Ability to negotiate, influence, and advise at all levels. Proactive approach to implementing best practices and continuous improvement. Commitment to delivering high-quality service while ensuring value for money. Strong relationship-building skills with internal teams and external clients. Self-motivated, highly organised, and deadline driven. Ability to prioritise tasks effectively for themselves and the team. This really is a fantastic opportunity for a Customer Service Administrator to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out

Location: Cronton, GB

Posted Date: 3/12/2025