Assistant General Manager (Operations)

Key Responsibilities: Supervise and manage all hotel operations, including front desk, housekeeping, food & beverage, and maintenance departments. Ensure high operational standards are met, focusing on efficiency, quality, and guest satisfaction. Monitor guest feedback and address any issues or concerns to maintain an exceptional experience. Coordinate with department heads to ensure seamless communication and collaboration across all hotel functions. Support the General Manager in developing and implementing strategies to improve hotel performance, service quality, and operational costs. Oversee staff training and development programs to enhance performance and ensure compliance with hotel policies and procedures. Manage staffing schedules, ensuring optimal staffing levels for smooth operations. Assist in the planning and execution of hotel events, promotions, and special activities. Analyze operational performance, track key performance indicators (KPIs), and implement improvements to meet financial and service targets. Drive and manage the hotel's operational budgets, ensuring cost control and profitability. Ensure compliance with health, safety, and legal regulations across all hotel departments. Requirements: Minimum of 5 years of experience in an Assistant GM role or similar within the hospitality industry, preferably in a 5-star hotel. Strong background in hotel operations, including front office, food and beverage, housekeeping, and maintenance. Proven staff management and leadership skills, with experience in training, development, and performance management. Excellent problem-solving, organizational, and communication skills. Strong understanding of operational procedures, financial management, and cost control. Ability to work effectively in a fast-paced, high-pressure environment while maintaining high service standards. Detail-oriented with the ability to oversee multiple areas of hotel operations simultaneously. Proficient in hotel management software and operational systems. A passion for delivering exceptional service and ensuring smooth, efficient hotel operations.

Location: Hout Bay, ZA

Posted Date: 3/30/2025