Product Support Manager

What you will do Under minimal supervision provides technical support for BE products to Field Sales and Service channels, along with internal PTS Engineers/Organizations on a global basis via phone, video conference, email or site visits in a consistent manner across all product offerings. Assists with department operations. How you will do it Provide day-to-day technical support for BE products to Field Sales & Service organization on a global basis via site visit, phone, video, or email. Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations. Provide input and feedback to maintain high quality product service literature Must be proficient in troubleshooting the refrigeration cycle as applied to air-conditioning and heat pump duty on BE equipment Must be proficient in troubleshooting electrical components including low and medium voltage VSD’s as applied to air-conditioning and industrial duty BE equipment Is a core member of the Product Development Process Drives product reliability through the Continuous Improvement Process for both existing products and new products being introduced. Product Technical Support Specialist II provides technical support and interacts with quality management and engineering to improve overall life cycle cost. The specialist should be able to create test plans to prove out new and or existing product equipment offerings. Must be participative in the quest to educate other JCI associates in technical discussions on why a failure mode exists and the impact to the equipment and customer. Adheres to the Company's Code of Conduct and Business Ethics Standards To develop and maintain "a customer for life" we may provide technical support to on-site audits of BE plants, suppliers, and customer sites if required. Must adhere to all safety and personal protection requirements – leads by example. What we look for Required Must be able to travel both domestically and Internationally up to 75% of the time Bachelor's Degree in Engineering or a related Technical/Scientific field required and a minimum of eight (8) years’ experience OR minimum of twelve (12) years of hands on technical experience and troubleshooting with a knowledge of HVAC&R products. Must be able to analyze and solve complex product system problems. Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail is required. Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers

Location: Singapore, SG

Posted Date: 4/2/2025