Group Technology Officer (Retail) (JB5227)

Group Technology Officer (Retail) (JB5227) Sandton, Gauteng R75 000 to R100 000 a month CTC Permanent or Fractional or Contractual A leading automotive group is looking for a professional and dedicated Group Technology Officer (CTO) to lead its digital transformation strategy. Focused on reimagining the car buying and selling experience, the company blends cutting-edge technology with exceptional customer service to create a seamless, customer-first journey. The CTO will drive the integration of AI-powered solutions across websites, CRM systems, and operational platformsenhancing customer engagement and optimising performance across sales and aftersales functions Minimum Requirements: Bachelors degree (or equivalent) in Computer Science, Data Science, Information Systems, Business Technology, or related field Minimum of 5 years senior-level technology leadership experience Hands-on experience developing and executing IT strategies aligned with business goals Deep retail industry expertise, particularly in managing always-on audiences Proven experience in digital transformation using CRM platforms and website technologies Strong knowledge of AI integration tools (chatbots, predictive analytics, recommendation engines) Advanced CRM understanding and integration with third-party or AI tools Strong reporting, data, and analytics experience Excellent people management and cross-functional leadership skills Ability to drive results and meet deadlines Operational experience in technology workflows: lead management, inventory systems, sales, aftersales, and workshop management Strategic and entrepreneurial mindset with a strong ROI focus Excellent communication skills with the ability to translate technical concepts into business value Availability to ensure 24/7 tech operations and presence during business hours (MonFri, 08:0017:30) Duties and Responsibilities: Technology Strategy & Innovation Define and execute the groups technological vision Monitor and evaluate emerging technologies for strategic implementation Partner with sales and marketing teams to align digital tools with business objectives Design and manage technology budgets Technical Architecture & Infrastructure Management Oversee development and integration of websites, CRM, and digital platforms Ensure infrastructure scalability, security, and reliability Drive improvements in UX for online lead capture, financing, and appointment bookings Implement website personalization and AI-based customer tools CRM & Data Integration Streamline CRM workflows and automate repetitive tasks Connect CRM, sales, inventory, and service for unified real-time insights Implement AI-enhanced CRM functions (e.g., ChatGPT-based follow-ups) Maintain digital compliance and data security AI-Driven Sales, Aftersales & Customer Experience Deploy AI sales agents (e.g., chatbots, virtual assistants) Use AI for customer segmentation, lead scoring, and service automation Implement predictive analytics for inventory, pricing, and customer satisfaction Integrate AI into aftersales operations and CSI tracking Team Leadership & Vendor Management Lead cross-functional collaboration across marketing, sales, operations, and aftersales Manage relationships with digital/AI vendors, CRM providers, and tech startups Align technology solutions with executive leadership needs Training & Adoption Train staff on AI tools and digital platforms Promote cultural adoption of digital transformation Address resistance to change with clear ROI and performance improvement examples Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later. Kontak Recruitment Disclaimer: Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements. Job specifics: Requirements mirror advertisement, duties may adjust for client needs. Fair process: Fair assessment, only shortlisted candidates contacted due to volume. Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info. Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client. Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions. No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY. Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment. Bachelors degree (or equivalent) in Computer Science, Data Science, Information Systems, Business Technology, or related field Minimum of 5 years senior-level technology leadership experience Hands-on experience developing and executing IT strategies aligned with business goals Deep retail industry expertise, particularly in managing always-on audiences Proven experience in digital transformation using CRM platforms and website technologies Strong knowledge of AI integration tools (chatbots, predictive analytics, recommendation engines) Advanced CRM understanding and integration with third-party or AI tools Strong reporting, data, and analytics experience Excellent people management and cross-functional leadership skills Ability to drive results and meet deadlines Operational experience in technology workflows: lead management, inventory systems, sales, aftersales, and workshop management Strategic and entrepreneurial mindset with a strong ROI focus Excellent communication skills with the ability to translate technical concepts into business value Availability to ensure 24/7 tech operations and presence during business hours (MonFri, 08:0017:30)

Location: Sandton, ZA

Posted Date: 4/2/2025