Couple Assistant Maintenance and FOH

Must have 2 years experience in a lodge environment Must be computer Literate, competent with office and admin duties Must be able to communicate verbally and in written form in English Must have sound financial understanding Understanding of all departments of a lodge Hosting Check ins and Check outs Stock control Room checks Office admin Guest Relations Hosting guests for Breakfast, Lunch and Dinner Service Courtesy calls daily Assisting with Check ins and check out Assisting with Early departures and late arrivals Secondary Duties (when Lodge anchors are on off days or annual leave) Front Office Day sheets, gate access manifest, guests info., guest invoicing Waiters, Venues and service Qualifications & Experience: Hospitality Management Diploma/Degree Preferred but not always required if experience is extensive. Previous Lodge Experience At least 2-3 years in a similar role at a 4-star (or higher) lodge. Front Office/FOH Experience Experience handling guest check-ins, reservations, and concierge services. Financial/Admin Skills Basic bookkeeping, invoicing, and cash-up procedures. Knowledge of Reservation Systems Experience with Panstrat, Opera, ResRequest, or similar lodge PMS is beneficial. Valid Drivers License Often required for guest transfers or lodge errands. First Aid Certification Advantageous for guest safety. Fluent in English Additional languages (Afrikaans, French, German) are a plus. Key Skills & Competencies: Excellent Guest Relations Friendly, professional, and able to handle guest concerns efficiently. Strong Communication Clear verbal and written communication with guests, staff, and management. Multi-tasking Ability Managing reservations, check-ins, guest activities, and problem-solving at the same time. Attention to Detail Ensuring high standards in guest service, cleanliness, and lodge presentation. Team Leadership Ability to coordinate and assist other lodge departments (housekeeping, F&B, activities). Organizational Skills Managing bookings, schedules, and lodge logistics smoothly. Problem-Solving & Conflict Resolution Handling guest complaints or unexpected operational issues professionally. Computer Literacy Microsoft Office (Word, Excel, Outlook), online booking platforms, and POS systems. Basic Accounting Knowledge Handling petty cash, processing payments, and preparing reports. Cultural Awareness Working with international guests and staff from diverse backgrounds.

Location: Vaal Marina, ZA

Posted Date: 4/3/2025