Couple Field Guide and FOH

Requirements: FGASA NQF2/NQF4 - Trails Guide (VPDA Theory and Practical assessments completed) Advanced Rifle Handling (ARH) Valid NDT registration. Valid PrDP license. Valid First Aid certificate. Previous experience as a Field Guide. Computer literacy skills including Excel, Word, Power point. Fluent in English and Afrikaans spoken and written. Positive, passionate attitude and sense of responsibility. Other skills/experience required: 4x4 and off-road driving experience. Ability to work in a team environment. Excellent communication skills and the ability to interact with people from diverse backgrounds. Excellent organization skills, punctuality, commitment, and precision. Pro-activity, self-motivation, flexibility. Lodge Anchor/ FOH Qualifications & Experience: Hospitality Management Diploma/Degree Preferred but not always required if experience is extensive. Previous Lodge Experience At least 2-3 years in a similar role at a 4-star (or higher) lodge. Front Office/FOH Experience Experience handling guest check-ins, reservations, and concierge services. Financial/Admin Skills Basic bookkeeping, invoicing, and cash-up procedures. Knowledge of Reservation Systems Experience with Panstrat, Opera, ResRequest, or similar lodge PMS is beneficial. Valid Drivers License Often required for guest transfers or lodge errands. First Aid Certification Advantageous for guest safety. Fluent in English Additional languages (Afrikaans, French, German) are a plus. Key Skills & Competencies: Excellent Guest Relations Friendly, professional, and able to handle guest concerns efficiently. Strong Communication Clear verbal and written communication with guests, staff, and management. Multi-tasking Ability Managing reservations, check-ins, guest activities, and problem-solving at the same time. Attention to Detail Ensuring high standards in guest service, cleanliness, and lodge presentation. Team Leadership Ability to coordinate and assist other lodge departments (housekeeping, F&B, activities). Organizational Skills Managing bookings, schedules, and lodge logistics smoothly. Problem-Solving & Conflict Resolution Handling guest complaints or unexpected operational issues professionally. Computer Literacy Microsoft Office (Word, Excel, Outlook), online booking platforms, and POS systems. Basic Accounting Knowledge Handling petty cash, processing payments, and preparing reports. Cultural Awareness Working with international guests and staff from diverse backgrounds.

Location: Vaal Marina, ZA

Posted Date: 4/3/2025