ServiceNow Developer - CMDB

PRIMARY RESPONSIBILITIES : Mandatory Skill Set : Servicenow Development , SAM, UI, Javascript, RestAPI, ITSM & ITAM - Work with IT teams to implement and develop future automations, including additional ServiceNow modules. - Experience with Integration Hub and building custom application. - Architect ServiceNow automation, scripting, and integration with existing systems, such as Active Directory. - Hands-on experience with REST API integration and other ServiceNow integration methods (SOAP, Data Sources, Import Sets). - Strong understanding of ServiceNow integration methods and hands-on experience with Flow Designer. - Experience with ServiceNow Customer onboarding/offboarding, license management, domain management, platform upgradation, scripting (JavaScript, GlideRecord, etc. ), reports and dashboard creation, Email and API integration - Knowledge of ServiceNow modules such as SSO, CMS, Virtual Chat, Service Portal, Tours, Incident Management, Problem Management, Change Management, Service Catalog, Asset Database and CMDB. - Implementation of SAM Pro and HAM for our clients - Had to install, configure, and integrate software products from ServiceNow with a focus on the Software Asset Management based products (discovery, service mapping, configuration management, event management) - Conduct workshops with clients to articulate the value of the solution. - Develop custom software solutions as required through scripting and software development. - Develop and customize ServiceNow applications, focusing on the CSM module. - Supports design and implementation of a platform operating model to achieve your desired outcomes and foster end-user adoption - Good understanding of web-based Application Architectures and Application interfaces - Good understanding and Implementation on Suites like ITSM, ITBM and ITOM - Created reports using Key Performance Indicator (KPI'S) reports, Performance analytics and build custom PA dashboards. - Gathered and conducted requirement analysis, Business analysis, Use-Case analysis, for Change management and Configuration management (CMDB) in both ServiceNow and CMDB. - Configured and customised Service Operations Workspace, Virtual Agent as per the Business Requirements. - Experience in enable test, test Suites Automated Test Framework (ATF) on Non-Prod instances - Analyze system performance issues and determine performance enhancements. - Work with units throughout ETS to ensure smooth delivery of existing services and program modifications - Support the planning and training of internal clients when new applications are launched, or new processes are put in place - Provide peer leadership and collaborate with Leads, team members and other development staff - Conduct project tracking activity and walk throughs of software code to ensure adherence to quality standards and procedures - Work with development team on implementation of new technologies - Independently develops software, codes, tests, and debugs - Recommend modification to existing processes and new procedures to solve complex problems considering the existing system limitations, operating time and desired results - Collaborate with team members as well as across FCEs/SBUs to identify ways to improve existing processes and technical output - Proactive identification of gaps (especially across areas) and escalate in a timely and appropriate manner - Create and update all relevant documentation and specifications for design, development, and testing - Escalate problems of complex technical circumstances to appropriate channels - Promote policies that foster quality standards and industry best practice - Adhere to ethical standards and comply with the laws and regulations applicable to your job function Note : Notice Period Immediate to 30 to 45 Days (ref:hirist.tech)

Location: hyderabad, IN

Posted Date: 4/4/2025