IT Support Officer

For one of our clients, located in Zaventem and active in the service sector, we are looking for a motivated IT Support Officer to strengthen the ICT service desk team. Do you already have knowledge and a strong interest in the IT world? And do you enjoy helping others? Don't hesitate and apply online Located in Zaventem and active in the service sector Your tasks as IT Support Officer: Deliver first- and second-line support to end users, resolving technical issues related to software, hardware, networks and printers. Providing support in person, by phone, or remotely. Ensuring timely resolution of user problems and escalating when necessary. Setting up and configuring PCs, user accounts, and access permissions. Maintaining IT asset inventory and managing software licenses. Creating support materials and user guides. Collaborating with external vendors for repairs and maintenance. Organizing IT training sessions for staff. Generating reports on support requests and system performance. Ensuring compliance with security and governance policies. This role also involves improving service quality and supporting the overall IT infrastructure. Your profile as IT Support Officer: Previous experience in customer support is a plus. Familiarity with Microsoft Windows and Office applications. Basic understanding of networking and telecommunications. Solid knowledge of PC hardware. Ability to support mobile devices (iOS, Android). Capable of explaining technical solutions to non-technical users. Strong communication skills in English; knowledge of French and Dutch is advantageous. A collaborative team player who works well with colleagues across departments. Service-oriented with strong troubleshooting abilities. Motivated, creative, adaptable, and able to handle stress effectively. The offer as IT Support Officer: An interim contract with option fixed after 26 weeks. A nice salary package complemented by fringe benefits. A great position within an international and modern company. Various opportunities to follow training courses. Not the job you were looking for? You may know someone in your network who is interested. Recommend Robert Walters to them and we will reward you Governance, User Guide, System performance, Service quality, Self motivated, Windows, Software Licensing, Asset, Management, Report Development, 2nd Level Support, Security service, Adaptability, Permissions, Office Applications, Telecommunication, Policy, IOS : IOS software, Printers, IT training, Service oriented, Creative work, Mobile Devices, Hardware, Networks, Customer support, Training Sessions, Networking, Inventories, Computer Hardware, Technical solutions, Vendors, Ict infrastructure, Android Development, Failure Analysis

Location: steenokkerzeel, BE

Posted Date: 4/7/2025