ServiceNow Developer - ITSM/GRC Modules

Job Title : ServiceNow Mid Developer - GRC, ITSM & ITOM Experience Required : 3 to 5 years Location : [Specify Remote/On-site] Employment Type : [Full-time/Contract] Key Responsibilities : ServiceNow GRC (Governance, Risk, and Compliance) : - Implement and configure ServiceNow GRC modules (Policy & Compliance, Risk Management, Vendor Risk, Audit Management). - Develop workflows and automation for risk assessments, compliance tracking, and issue management. - Ensure alignment with industry frameworks such as NIST, ISO 27001, SOX, GDPR. - Integrate GRC with ITSM and other ServiceNow modules to streamline compliance reporting. ServiceNow ITSM (IT Service Management) : - Develop, configure, and maintain Incident, Problem, Change, Service Request, CMDB, and Asset Management. - Implement Service Catalog, Knowledge Management, and SLA Management. - Automate IT service workflows and improve ticketing efficiency. - Work with ServiceNow reporting and Performance Analytics for ITSM metrics. ServiceNow ITOM (IT Operations Management) : - Configure and manage Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management. - Automate infrastructure management through workflow orchestration and integration. - Improve CMDB data quality and ensure accurate relationships between IT assets and services. - Work on ITOM integration with cloud platforms like AWS, Azure, and GCP. Required Skills : - ServiceNow GRC, ITSM, and ITOM expertise - Strong understanding of workflows, business rules, client scripts, UI policies - ServiceNow Integration using REST/SOAP APIs, Integration Hub, MID Server - Proficiency in JavaScript, Glide API, and ServiceNow scripting - Knowledge of ACLs, role-based security, and data governance Nice to Have : - ServiceNow Certified Implementation Specialist (CIS) - GRC, ITSM, ITOM - Hands-on experience with ServiceNow Performance Analytics & Reporting - Experience with third-party integrations and automation - Exposure to Cloud and DevOps tools for ITOM automation - Would you like any modifications based on the industry or role specifics (ref:hirist.tech)

Location: in, IN

Posted Date: 4/7/2025