Senior Solution Engineer - Cloud Infrastructure

Job Description : Responsibilities : - Provide expert-level technical support to customers, diagnosing and resolving complex infrastructure and deployment issues. - Conduct in-depth troubleshooting of Kubernetes, networking, and cloud platform-related problems. - Lead technical onboarding sessions, workshops, and pair programming sessions to empower customers. - Proactively identify and address potential customer challenges, ensuring a smooth and successful experience. - Maintain clear and consistent communication with customers via Slack, email, and other communication channels. - Architect and implement robust and scalable Kubernetes deployments for Airflow on various cloud platforms (AWS, Azure, or Google Cloud). - Optimize infrastructure configurations for performance, reliability, and cost-effectiveness. - Develop and maintain best practices for deploying and managing Airflow on Kubernetes. - Assist customers in migrating their Airflow environments to Astronomer's platform. - Troubleshoot complex networking issues on the fly, including routing, firewalls, and load balancing. - Implement and maintain security best practices for Kubernetes and cloud infrastructure. - Ensure compliance with industry standards and customer-specific security requirements. - Collaborate closely with engineering, product, and support teams to improve the Astronomer platform. - Document solutions, best practices, and troubleshooting guides for internal and external use. - Contribute to the development of training materials and knowledge base articles. - Share your expertise and mentor junior team members. - Utilize data and metrics to identify trends, patterns, and areas for improvement. - Continuously seek to enhance the customer experience and drive platform adoption. - Measure and report on key performance indicators related to customer success and platform performance. Requirements : - Extensive (4 years) hands-on Kubernetes experience. - 5-8 years of industry experience. - Strong understanding of microservices/service-oriented architecture. - Expert knowledge and hands-on experience in Linux/Unix Operating Systems. - Strong understanding of setting up and debugging networking issues on the fly. - Must have strong working experience and advanced understanding of at least one Cloud platform among AWS, Azure, and Google Cloud. - Significant level of comfort interacting with assigned customers, over a variety of mediums (slack, email, pair programming sessions). - Strong oral and written communication skills. - Empathetic and lean towards giving those around them the benefit of the doubt. - Eager to help customers solve problems and succeed in making Airflow the de-facto standard in data orchestration. - Highly data-driven and intrigued by the challenge of delivering an awesome Astronomer experience to hundreds of customers. (ref:hirist.tech)

Location: hyderabad, IN

Posted Date: 4/7/2025