Technical Supporter with Dutch - Networking

Twój zakres obowiązków As a Technical Support Advisor I, you will play a critical role in supporting, helping our clients in overcoming their technical challenges and ensuring they have a seamless experience with our products. Your day-to-day responsibilities include: Customer Support: Provide top-notch technical assistance through telephone, email, and chat, addressing issues related to hardware, software, and other client products. Problem Solving: Efficiently diagnose and resolve technical problems, ensuring high customer satisfaction with each interaction. Quality Assurance: Maintain our high standards of customer service, delivering consistent, quality support. Collaboration: Partner with Level 2 support teams to identify and solve emerging technical issues, contributing to continuous improvement in our support processes. Nasze wymagania Language Proficiency: Advanced (B2/C1) level in Dutch and Good (B2) level in English to effectively communicate with our diverse client base. Technical Skills: Proficiency in PC usage and a good understanding of networking technologies. Customer Focus: A strong commitment to providing excellent customer service with keen attention to detail. Problem-Solving Ability: A knack for quickly identifying and resolving issues. Communication Skills: Exceptional verbal and written communication skills. Experience: Previous experience in customer service or technical support is advantageous but not required. To oferujemy employment with regular labor contract (Umowa o pracę) attractive salary package engaging trainings Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days Talent Development Program: a transparent career paths and promotions CNX Academy: with mentoring program CNX University: with unlimited online trainings available Refer a friend: bonus for recomending a friend up to 4000pln Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite Modern office in the heart of Szczecin center

Location: Szczecin, PL

Posted Date: 4/8/2025