Software Support Engineer

About the Role: We are looking for a Software Consulting Engineer in Support Engineering who will be responsible for diagnosing and solving complex customer issues in large-scale multi-tiered applications, and assisting customers in observing, diagnosing, and optimizing their applications using AppDynamics software. Responsibilities: • Enthusiastic and self-motivated individual to work in support of Browser and Mobile Monitoring software, and Bigdata platforms like Elasticsearch. • The customer-facing engineer who ensures our software works as intended and figures out workarounds in cases it does not. • Reproduce complex customer environments to replicate customer issues in-house • Work with the engineering and Product Management teams to push customer issue resolution. • Build in-house reference lab environments using various technologies (Java, Python, iOS, Android, etc). • Conduct knowledge-sharing sessions within and outside the teams. • Keep abreast of new tools, technologies, programming languages, and frameworks • Comfortable working with Linux and Windows environments for troubleshooting • Working on the following tools and Frameworks: Java, .NET, Python, PHP, etc. based applications, Android, iOS, Xamarin, etc. based mobile applications, Elasticsearch based Big Data Analytics solution. • Resolve customer issues involving code error diagnosis, debugging, validation, and root cause analysis. • Enable replication and debugging of issues to verify product-related bugs Requirements: • BS in Computer Science or equivalent • 2-4 years of experience in Technical Product support, software services and maintenance experience • Excellent troubleshooting, debugging, and problem-solving skills • Strong communication skills, possessing the ability to support global customers over email or web-ex/screen-sharing • Good understanding of operating systems, especially Linux - with ability to navigate, how to run commands/scripts, how to troubleshoot system status like disk usage, RAM usage, etc. • Experience working with REST APIs • Good understanding of database concepts (MySQL or Postgres or Oracle) • Good understanding of various Cloud providers like AWS, Azure & GCP. • Good understanding of on-prem deployments/understanding of software implementation, • Knowledge/experience with application components (client - server infrastructures), • HTTP/HTTPS protocol. Nice to have: • Experience with Kubernetes, Docker, AWS, and similar virtualization technologies, • Knowledge of Python; prior experience with Selenium web driver is a desirable skill, • Knowledge of JavaScript; prior experience with JavaScript Frameworks like Angular, React, etc. is an added advantage, • Familiarity with web or mobile development is desirable, • Prior knowledge/experience of working with big data frameworks like Elasticsearch, • Understanding and the ability to configure SSL/Certificates and Public Private Key infrastructures is beneficial, • Prior knowledge/experience of Java/J2EE and bash and windows scripting are desirable. Our offer: • Workplace: 100% remote • MultiSport Plus • Group insurance • Medicover Premium • e-learning platform

Location: Kraków, PL

Posted Date: 4/17/2025