ServiceNow Business Analyst

ServiceNow Business Analyst: For the global telco leader we are looking for a ServiceNow Bussiness Analyst. Skills and experience 3 years of experience as a Business Analyst, ideally with exposure to business services and processes in financial and global GBS area Knowledge about methodology and experience in analysis with the background of the ServiceNow platform (any other relevant BPM's technology also considered) Any experience in project management implementing BPM solutions (ServiceNow - preferred technology) Understanding of low-coding platform - implementation methodology, including limitation and constraints in terms of development and deployment Strong analytical, problem-solving and decision-making skills - analytical and structural thinking Excellent communication skills with ability to facilitate conversations with business stakeholders in project definition, business requirements definition and functional design sessions. Ability to manage of multiple priorities and projects simultaneously. Experience with process quality methodology, agile methodology and cooperation within software/products delivery process, global vision of software delivery methodologies (SCRUM) Competence in project management and agile supervision tools such as MS Project, JIRA, Confluence, SharePoint Communicative French - nice to have Tasks and activities Business process analysis, requirement gathering on ServiceNow platform and work closely with various stakeholders Analytical support for full project life cycle from requirements gathering to solution deployment Incorporation of ServiceNow specific mechanisms and analysis philosophy into the solutions concept, understand and implement workflows, business rules, client scripting, and other aspects of ServiceNow to create impactful business solutions. Documentation of build and maintained products e.g. service, processes, policies, use case, workflow and the others Organization, participation and facilitation of meetings and workshops to drive understanding and solution development. Take part in continuously improvement of services and processes - through regular analysis, maintenance, system optimization and problem resolution. Work closely with developers, project managers, and other stakeholders to ensure successful implementation of proposed solutions. Translation, simplification and adaptation of requirements in accordance to applicable methodologies for developers, architects and other participants of construction process Working specificity Interdisciplinary and international environment Interesting, broad-scope projects for local and Group client Mature environment, teams and methodology Knowledge building and experience development by praxis New technologies including the newest BPM platforms, Data & AI, ERP, … The opportunity to grow in a friendly and self-motivated team Margo Offers: Ability to work in an international consulting company on ambitious projects, Permanent contract or B2B cooperation, Benefits such as medical care and sports card, Co-finance - trainings, certification exams and post-graduate studies, Internal training and the possibility of using our know-how, Possibility to use our library free of charge, Individual approach and development opportunities (career path planning, ability to change the project and position, possibility to get involved in outside-project activities with additional remuneration), Possibility to influence the shape of the company, openness to your ideas and willingness to implement them, Excellent working atmosphere, integration events.

Location: Zamość, PL

Posted Date: 4/17/2025