ServiceNow Development Engineer

EXP : 8 to 14 years NP : 30 Chennai Skill Area : ServiceNow development. Main Technology : ServiceNow. Mandatory Skills : ServiceNow development, Strong understanding of ServiceNow ITOM/CMDB module and their functionality - Ability to work independently and as part of a team. - Strong attention to detail and organizational skills Roles & Responsibilities: - Assist system management team as ServiceNow developer and work on all types of development task assigned Understand the existing functionally and customization to work on the enhancements and defects - Act as the first point of contact for all incidents across ServiceNow ITOM/CMDB module - Resolve easy incidents and escalate more complex incidents to the appropriate team - Assign incidents to the correct team based on the issue - Communicate with users to gather additional information about incidents - Document incidents in ServiceNow and track progress until resolution - Identify trends and patterns in incidents and work with the appropriate teams to implement preventative measures - Provide regular reports on incident trends and resolutions to management - Continuously improve incident management processes and procedures - Create knowledge articles for known errors and faqs - Create or update catalog items and workflows - Always maintain a high level of customer service and professionalism (ref:hirist.tech)

Location: chennai, IN

Posted Date: 4/18/2025