DevOps Release Manager

DevOps Release Manager Miejsce pracy: Kraków Technologies we use Expected Jira Android iOS About the project In today’s digital world, HSBC needs to continuously develop innovative ways of customer interaction with our products and services. We are building new technology and enhancing our existing systems and offerings, to allow us to maximise the benefits of the latest technological advancements and trends. This role will be within the Third-Party Services team. Third Party Services is focused on identifying and working with some of the most interesting external vendors from around the world to provide cutting edge products to the wider bank and our more than 40 million global customers. One of our most strategic products is a global digital identity validation & authentication service that provides any market with the ability to verify a person’s identity, via an API integration. We partner with a selection of third-party vendors to deliver real time identity and anti-impersonation checks as part of a digital journey. Our product enables customer to capture their government issued identity document (including passport, driver’s license, national ID card) and verifies the document’s authenticity. This is then combined with fully digital anti-impersonation check. Your responsibilities Forward plan and manage the Release Calendar. Coordinate across product, engineering, delivery, and SRE teams to plan and execute release process on a regular 2-week cadence within an agile delivery environment. Form virtual release teams from the wider engineering community to ensure the right skillset mix for the release and provide over-arching management support for the team on weekends/evenings as required. Own release communications to both internal and external stakeholders pre, during, and post release Drive continuous risk assessment of release activity to ensure safety and reliability of platform services throughout. Feed our continuous improvement backlog by establishing a data driven methodology for measuring release risk, cadence, failure rates, and inefficiency thereby identifying improvement opportunities. Perform release post-mortems and retrospectives to ensure successful release completion, learn from failure, and manage any post-release fixes. Maintain and enhance the release process documentation repository. Our requirements Have 5 years’ experience in Release Management with deep understanding of the software development lifecycle with excellent leadership, analytical and problem-solving skills. Ability to coordinate across multiple teams to ensure release plans are completed safely, in time, and on schedule as well as exhibit strong verbal and written communication skills in driving appropriate and timely stakeholder management. Release management experience with Mobile applications (both Android and iOS). Understanding of common concepts and industry standards for code management and versioning. Release management experience in a cloud services environment (AWS preferred) – nice to have. Demonstrate a high level of motivation, be detailed oriented, quick to learn, and the ability to execute with high quality and minimal supervision as well as experience using service management, service monitoring, knowledge management, communication and workflow tools e.g. Jira Service Desk. Experience working in a DevOps environment and sound knowledge of ITIL, Agile and DevOps including experience of Incident Management, Problem. Management and Change/Release Management. The ideal candidate will have a deep understanding of at least one of the areas of Service Management, (service recovery, incident and problem management, change and release management, service transition), combined with an understanding of DevOps. What we offer Competitive salary Annual performance-based bonus Additional bonuses for recognition awards Multisport card Private medical care Life insurance One-time reimbursement of home office set-up (up to 800 PLN) Corporate parties & events CSR initiatives Nursery discounts Financial support with trainings and education Social fund Flexible working hours Free parking Benefits sharing the costs of sports activities private medical care sharing the costs of professional training & courses life insurance remote work opportunities flexible working time integration events corporate sports team doctor’s duty hours in the office retirement pension plan corporate library no dress code coffee / tea parking space for employees leisure zone extra social benefits employee referral program opportunity to obtain permits and licenses charity initiatives family picnics extra leave In-office gym Recruitment stages Online assessment Phone interview Job interview Welcome to HSBC HSBC Service Delivery (Polska) Sp. z o.o. HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories. HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year. Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. Thank you for interest in HSBCBefore you apply, please note that we will take into the consideration only applications that include the following statement:.“I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”.Due to the high number of applications, we reserve the right to contact selected candidates onlyIn case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: krakow.recruitmenthsbc.com.

Location: Kraków, PL

Posted Date: 4/18/2025