CTI Engineer

CTI Engineer Miejsce pracy: Warszawa Your responsibilities Incident, follow up and user support for CTI and telephony platforms Support of the Genesys, Nixxis and ‘Worldline contact’ solutions Maintaining tickets in Jira / reporting to management about the tickets' status Development and maintenance of new IVR, call routing, monitoring tools, reporting tools for all CTI platforms Managing the voice and creating voice prompts for CTI platforms Managing phone numbers (DNIS or agent phone numbers) for CTI platforms Developing, optimizing and maintaining the processes and configuration Ensuring the operation of services developed externally by software suppliers Planning and implementation of releases in coordination between customers and software suppliers System integration of new applications into the production environment Managing relationships with external suppliers including budget and resources planning Our requirements 3 years of experience in a CTI support role Good written and oral communication skills in English Flexibility and ability to work independently across multiple systems/ technologies and teams Experience in Application support including liaising with end-users Ability to develop subject matter expertise across all the supported systems, including technical details and operational processes Confident analytical and problem-solving skills Preferably previous knowledge of cloud-based solutions (Genesys) and scripting languages (IVR, survey) What we offer We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40 countries, and shape a tomorrow that is yours to own. Learn more about life at Worldline at jobs.worldline.com We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics. Benefits sharing the costs of sports activities private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses life insurance extra social benefits meal passes holiday funds employee referral program Worldline Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life – people like you. Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations). Wszystkie informacje o przetwarzaniu danych osobowych w tej rekrutacji znajdziesz w formularzu aplikacyjnym, po kliknięciu w przycisk "Aplikuj Teraz".

Location: Warszawa, PL

Posted Date: 4/18/2025