1636 Operations Configuration Specialist (Senior)

Essential Skills Requirements: Proven experience in IT Service Management (ITSM) dealing with challenging projects and collaborating with stakeholders across products, regions and feature teams Extensive experience with configuring, administering and supporting large enterprise IT Service Management (ITSM) platform and solutions like ServiceNow and BMC Remedy Helix Proficient experience and knowledge of Configuration Management Database (CMDB), configuration item data models and relations incorporated in the Common Service Data Model (CSDM) Extensive experience with ITIL version 4 principles and processes Any additional responsibilities assigned in the Agile Working Model (AWM)Team Charter Advantageous Skills Requirements: Knowledge in designing, configuration and maintaining ITSM service models (ServiceNow CSDM) Detail familiarity of specific IT Infrastructure environments/technologies: IT Platforms Operating systems (Windows, Linux), Data Centres, Networks, Databases, Web technologies, Cloud technologies (AWS, Azure), storage and middleware Ability to conceptualize complex information and perform detail analysis when required Capability to develop and improve a governance framework to measure and continually improve data quality and verification processes Capable of providing training as a subject matter expert (SME) and provide input on knowledge sharing sessions to key stakeholders Comprehensive understanding of enterprise architecture concepts and models Extensive experience with DevOps processes and tools Extensive experience with Release Management, in complex and production critical environments Experience in Agile methodology and tools. Knowledge and experience with project management principles and methodologies, related to software development Ability to analyze existing processes and systems and identify areas for improvement and increased operational efficiency Ability to drive and deliver in accordance with deadlines and provide detailed reporting and progress of overall projects/initiatives. Strong Document management and reporting capabilities including creation of standard operations procedures in line with AWM IT Process Steering & Governance IT Operations Frameworks Willing and able to travel international when required What will be your role and responsibilities? Perform the role of Subject Matter Expert (SME) for the CMDB / Manage Service Configuration topics in the context of a feature team. Develop, establish and improve the Manage Service Configuration processes including coordination of relevant interfaces to other service management processes. Planning and coordinating activities related to the CMDB and Manage Service Configuration processes. Consulting on the BMW IT Configuration Management process and tools Consulting on the integration of IT Infrastructure environments/technologies into CMDB Monitoring and steering of IT Configuration Management data quality within the BMW Group in accordance with relevant KPIs Responsible for the execution of the process controls, ensuring that teams comply with process and data standards Interfacing with other experts on IT Service Management topics Interfacing with other experts on Enterprise Architecture topics Carrying out of necessary communication measures and training Reporting on requirements and suggestions for improvement to the relevant Process & Product Owners Submitting, updating and maintaining knowledge articles related to key topics included in scope of services supported Training of- & info sharing with new and existing team members/colleagues If you are a driven professional with the required qualifications and experience, we encourage you to submit your CV. Kindly note that if you do not hear from us within two weeks, please consider your application unsuccessful.

Location: Menlyn, ZA

Posted Date: 4/18/2025