NOC Engineer - SolarWinds

Job Title : NOC Engineer Location : Bangalore Responsibilities : - Continuously monitor network devices, servers, and applications using network monitoring tools (Nagios, Zabbix, PRTG, SolarWinds) to identify potential issues and proactively address them. - Detect, analyze, and troubleshoot network incidents, including outages, performance degradations, and security breaches. - Follow established procedures for incident escalation and resolution. - Diagnose and resolve network problems, utilizing diagnostic tools and techniques to isolate root causes. - Escalate complex issues to senior engineers or other teams as needed. - Respond to alerts generated by monitoring systems, prioritize incidents based on severity, and take appropriate action to resolve or mitigate the impact of incidents. - Provide first-level technical support to internal and external users, answering inquiries and -resolving basic network connectivity issues. - Maintain accurate and up-to-date documentation of network configurations, procedures, and troubleshooting steps. - Generate regular reports on network performance, availability, and incident trends. - Work closely with other NOC engineers, system administrators, and other technical teams to ensure smooth network operations. - Contribute to the development and improvement of NOC procedures, workflows, and best practices. - Work in shifts, including nights, weekends, and holidays, to provide 24/7 coverage. Required Skills and Experience : - Solid understanding of networking concepts, including TCP/IP, routing protocols (OSPF, BGP), switching, VLANs, VPNs, and firewalls. - Experience with network monitoring tools (Nagios, Zabbix, PRTG, SolarWinds). - Strong analytical and problem-solving skills to diagnose and resolve network issues. - Familiarity with Linux and Windows operating systems. - Excellent communication (written and verbal) and interpersonal skills. - Ability to work effectively in a team environment. - Ability to adapt to changing priorities and work under pressure. - CCNA or Network certification is a plus (ref:hirist.tech)

Location: bangalore, IN

Posted Date: 4/19/2025