Mirketa - Salesforce Business Analyst - Sales/Service Cloud

Position : BA Salesforce Experience : 6 Job location : Noida Role & responsibilities : - Collaborate with stakeholders to gather, analyze, and document business requirements for projects. - Excellent knowledge of and demonstrated expertise with Sales Cloud, Service Cloud, Experience Cloud, CPQ, and Knowledge of Industry Cloud (is a plus). - Salesforce implementation experience across the whole Software Development Lifecycle (SDLC) - Collaborate with cross-functional teams to build sustainable applications. - Evaluate current business processes, identify areas for improvement, and recommend solutions to enhance efficiency and effectiveness. - Work with team to work on Active RFPs and initial meetings with customers. - Analyze relevant industry data to identify trends, opportunities, and areas for improvement. - Work with the development team to design and implement technology solutions that meet business needs. - Create detailed business requirement documents (BRDs), functional requirement documents (FRDs), and user stories/epics - Act as a liaison between business units, technology teams, and external vendors to ensure clear communication and alignment of goals. - Assist in the planning, execution, and management of travel-related projects, ensuring they are delivered on time and within scope. - Develop test plans, conduct testing, and validate the functionality of implemented solutions to ensure they meet business requirements. - Provide training and support to end-users and ensure a smooth transition to new systems or processes. (ref:hirist.tech)

Location: noida, IN

Posted Date: 4/19/2025