IT Support with German

As a Technical Support Agent, you will perform a support role for the German-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps Your Responsibilities: As a Technical Support Agent, you will be responsible for providing technical support to German-speaking customers in areas such as: Handling helpdesk queries, Equipment configuration, Backup maintenance, Installing and uninstalling software. Your main goal will be to provide clients with effective solutions by identifying issues, researching answers, and guiding them through troubleshooting steps. Daily Activities: Diagnosing and resolving hardware, software, and network issues, Escalating complex issues to internal support teams, Collaborating with vendors and technical support teams to acquire necessary knowledge, Managing and administering user access in various systems, Documenting problems and solutions in the ticketing system. Our Requirements: Soft Skills: Excellent verbal and written communication skills, Strong customer service and problem-solving skills, Ability to quickly learn and adapt to new information, Willingness to work in a 24/7 shift environment. Technical Requirements: Basic understanding of IT environments and eagerness to learn new processes and technologies, Good working knowledge of Windows OS, MS Office, internet browsers, antivirus and firewall software, ITIL knowledge is a plus. Language Requirements: German: B2 English: B2/C1 What We Offer: Stable employment in a fast-growing company, Opportunity to gain experience in an international environment, Training and support in developing technical and language skills, Attractive benefits (e.g., private medical care, sports card, flexible working hours).

Location: Warszawa, PL

Posted Date: 4/19/2025