ServiceNow Administrator with French

We are currently looking for a ServiceNow Administrator to join the Sopra Steria Polska team and contribute to a project for a leading French broadcasting company. As a member of an international team, you will be working closely with our foreign client in the telecommunications industry on the development and improvement of the ServiceNow platform. Your responsibilities · Participation in implementation projects · Designing new solutions based on customer requirements · Providing comprehensive solutions during the implementation of ServiceNow products · Implementation of business-defined functions on the ServiceNow platform · Evolution of the platform and recommendations for improving the functionality of customer solutions · Address any new or unresolved incidents that may affect system performance. · Identify and resolve recurring issues by investigating underlying issues. · Perform critical incident investigations and determine the root cause to prevent recurrence. · Test patches and updates in a non-production environment before applying them to production. · Ensure there are no issues after applying the update. · Ensure all ServiceNow APIs are functioning properly and monitor for failures. · Review and update catalog items to ensure they are aligned with business changes. · Verify fulfillment tasks related to catalog items are functioning properly. · Ensure documentation of configurations, integrations, and processes is up to date. · Review custom scripts (such as business rules, script includes) for effectiveness and best practices. · Optimize or refactor code that may cause performance issues Tech stack on the project: · ServiceNow Requirements: · French – B2/C1 · Previous experience in ServiceNow Administration · Good knowledge of Javascript · Experience in the process of upgrading software (ServiceNow) · Experience in implementing ServiceNow products such as ITSM, DISCOVERY, CMDB · Knowledge of ITIL / experience of working with ITIL processes is nice to have · ServiceNow Certified System Administrator Certificate is nice to have · English is nice to have Working hours: · Between 8 AM and 8 PM (8 hour shift) · Hybrid work  What we offer: · BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, language courses, referral bonus, copyrights, life insurance · DEVELOPMENT OPPORTUNITIES (UoP and B2B): conferences, Tech Lunches  If you find this offer interesting and you would like to learn more about the project, send us your up-dated CV in English containing the clause: „I agree to the processing by Sopra Steria Polska Sp. z o.o. my personal data contained in my CV for the recruitment process and further recruitment processes.”

Location: Katowice, PL

Posted Date: 4/19/2025