FRONT OFFICE ADMINISTRATOR

LOCATION CAPE TOWN SALARY: MARKET RELATED WITH MEDICAL AID/PROVIDENT FUND The purpose of the position is to handle telephonic communication at the property in a well-spoken and articulate manner. Minimum Experience and Qualification Required - Grade 12 - 1-2 years switchboard experience at a five-star hotel - Good listening skills, professional and polite telephone manner - Ability to work quickly and accurately under pressure. - Basic computer skills - Excellent customer care skills - Ability to deal with difficult calls in a calm and professional manner. - Demonstrate an awareness of confidential matters. - Good timekeeping and reliability - Must be willing to work shifts. - Must be able to work under pressure. - Own transport preferable Duties and responsibilities but not limited to - Answering all calls according to the hotel standards. - Assisting callers with relevant information were possible relating to the outlets, facilities and services offered at the hotel including the operating hours. - Directing and screening calls to relevant departments. - Assist with management of Front Office printers and the coordination of monthly services. - Complete a thorough pit check of all in-house guests. Checking that all guest correspondence and dockets are in date order and scanned in and attached to the Opera Profile. - Ensure that the Back Office area is always clean and tidy. - Management of all Front Office Stationery and PAR Levels. - Recording and executing guest wake up calls when required. - Has a thorough knowledge of the hotel and all services provided to the guest. - Works in harmony with all departments and employees, is willing to assist others when required. - Is familiar with all policies and procedures, house rules, fire, security and emergency procedures as well as all checklists pertaining to the position - Maintains the high standard of service, appearance and social skills set according to the company policy. - Complete all welcome notes for the following day. - Assisting reception with arrivals and departures on days with high occupancy. - Update telephone lists and directories. - Communicate across departments any guest movement during the day. Please e-mail Lauren your applications directly to clientsservicesolutions.co.za

Location: Cape Town Region, ZA

Posted Date: 4/19/2025