Service Manager

Description Service Manager - Engineering & Global Installation Services Hereford | £40,000 - £50,000 Bonus Excellent Benefits Mon-Fri | 7:30am - 5:00pm Are you a highly organised Service Manager ready to step into a growing, dynamic environment with a global footprint? We’re on the lookout for an experienced leader who thrives in a fast-paced, hands-on environment, willing to take ownership of an established service team. This is your chance to shape the future of a company at the heart of major national infrastructure projects - including Hinkley Point C - while supporting a tight-knit, talented engineering team. About the Role You’ll be leading a calm and capable team of 5 engineers and 2 apprentices (with 2 more joining in September) - all looking for a manager who gets it . Someone who doesn’t delegate what they wouldn’t do themselves, who brings structure, and who champions their success. You'll be at the centre of: Planning & Logistics: Coordinating global travel, installations, hotels, transport, and goods delivery (including EU import/export and commodity codes) Team Development: Recruiting apprentices, mentoring, and leading from the front Customer Excellence: Ensuring clients are never left waiting, reports don’t go missing, and service is second to none Operational Improvements: Taking manual, outdated processes (like 100 pending LED reports) and streamlining them with Salesforce and new policies Technical Oversight: Supporting engineers working across LEV systems, welding calibration, and machinery installation & maintenance Key Responsibilities Lead and support the service team to hit KPIs and deliver exceptional client outcomes Own all aspects of service delivery - from customer queries to post-installation reporting Manage apprentice development, team structure, and recruitment Oversee logistics for engineers' travel, accommodation, and goods shipping Introduce and embed structured processes using Salesforce and other tools Collaborate with other departments to keep service delivery aligned with business goals Requirements Strong experience in a service leadership role (ideally in engineering, technical field services or installations) A naturally organised, proactive approach to planning and coordination Experience supporting remote teams and working cross-functionally Confidence using or implementing CRM systems (Salesforce is a plus) Passion for quality service, continuous improvement, and being hands-on Benefits £40,000 - £50,000 base salary Quarterly bonus (5%-25%) Private medical healthcare 5x life insurance Cycle to work scheme 25 days holiday 8 bank holidays Occasional travel may be required If you're looking for a role where you can bring structure, leadership, and forward-thinking to a team that values respect, calmness, and getting the job done - we’d love to hear from you.

Location: Hereford, GB

Posted Date: 4/19/2025