Repair centre Lead Technician

Job Title: Repair centre Lead Technician Location: Tewkesbury Salary: £38,000 Job Summary Our client in Tewkesbury is a leading technology organisation seeking a talented individual to support with repairs and maintenance of the product range. Ideally you will have a strong electronic background and hands on repair experience as well as excellent communication skills to liaise with customers in a technical manner. Specific Job Responsibilities Effective maintenance of the global internal repair logs whilst recognising the value of thorough data capture for continuous improvement Standardise and document the repair process including creating videos & tutorials to reduce the time to repair Train and educate remote repair technicians Proactive communication with customers repairs facilities to improve the quality of incoming fault reports and reduce the number of unnecessary returns Thorough fault finding and diagnostics of product failures to component level Administration of repairs in terms of goods receipt, sales orders & customer acknowledgment Timely completion of high-quality product repairs & documentation Always maintaining safe working practices e.g. soldering Highlight repeat failure modes to engineering and management for continuous improvement Monthly information sharing meeting with engineering Support the incoming inspection of product from our sub-contractors Timely creation of inspection reports & feedback to sub-contractors Recognise direct link between incoming quality, field failures & repairs Create & maintain a PAT testing schedule Support continuous improvement through 5S Undertake other tasks that maybe reasonably required by the business Travel Requirements Visits to our sub-contractors & Global repair facilities may be required. Required Qualifications & Experience Natural flair for problem solving & diagnostics of electronic circuits to component level HNC or equivalent in electronics engineering would be desirable IPC-A-610 certified & experience of electronics component handling Experience of diagnostic equipment e.g. multi-meters & oscilloscopes etc Experienced in the soldering of fine-pitch electronic components Previous supervisory experience is preferred. MS Office tools experience Competencies Technically competent with a strong hands-on approach. Strong verbal communication and active listening skills Patience, time management & leadership skills and the ability to prioritise tasks Ability to always work with a sense of urgency and with attention to detail For more information please contact Grady Izatt on or email

Location: Tewkesbury, GB

Posted Date: 4/19/2025